Plastic Surgery Patient Care Coordinator

Job Description

Job Description

Benefits :

401(k)

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Overview

We are seeking a compassionate, organized, and customer serviceoriented Patient Care Coordinator to serve as the primary liaison between patients and our cosmetic plastic surgery practice. The ideal candidate will provide an exceptional patient experience by guiding individuals through the consultation, surgical planning, and post-operative journey. This role combines administrative expertise, patient education, and sales skills to support practice growth and patient satisfaction.

• Must have at least 2 years experience

Key Responsibilities

• Serve as the main point of contact for patients considering cosmetic procedures.
• Schedule and coordinate consultations, pre-operative appointments, and post-operative visits.
• Educate patients about surgical and non-surgical options, setting appropriate expectations.
• Answer questions regarding procedures, pricing, recovery timelines, and financing options.

Treatment Planning & Coordination

• Collaborate with the surgeon to create and present customized treatment plans.
• Provide detailed pre-op and post-op instructions to ensure safety and satisfaction.
• Coordinate logistics for surgical bookings, including OR scheduling, lab work, and clearances.
• Assist with surgical quotes and facilitate financing or payment arrangements.

Administrative & Operational Support

• Maintain accurate and confidential patient records in EMR systems.
• Follow up with leads generated through digital inquiries and referrals.
• Track patient communications and touchpoints to ensure timely follow-through.
• Manage consent forms, pre-op packets, and surgery prep materials.

Skills :

• Strong knowledge of cosmetic procedures and recovery protocols.
• Excellent verbal and written communication.
• Professional demeanor and empathetic interpersonal style.
• Organized and able to manage multiple priorities in a fast-paced setting.
• Familiarity with EMR systems