Adopt-A-Senior Case Manager

Description Work Hours : 8 : 30 a.m. - 5 : 00 p.m. Workdays : Monday – Friday (weekends / evenings as needed) Location : 202 W French Pl, San Antonio TX. 78210 Mission : The mission of Catholic Charities is to provide for the needs of our community through selfless service under the sign of love.

Summary : Case Manager is responsible for ensuring that case management, referrals, and services planning for individual client needs are provided and documented within case records. The Case Manger provides these services to meet individual client needs that will contribute to the participant’s overall wellbeing to help decrease isolation, increase social supports, and reduce risk factors. The case manager will assist with cases referred from within Catholic Charities and other community partners.

Position Responsibilities :

• Schedule case management for seniors with expressed needs and provide assistance to clients in navigating and applying for resources as applicable
• Contact clients to provide wellness checks
• Complete client intake and pre / post assessments.
• Maintain client files that include detailed and concise documentation of client service plan
• Request emergency assistance funds for qualified participants through CCAOSA programs and / or community partners. Case-by-case program will determine if current budget will allow for direct emergency assistance
• Responsible for entering data into agency database and / or mandatory tracking systems in a timely manner
• Submit weekly, monthly and / or quarterly reports as directed
• Check email and voice mail daily
• Maintain up-to-date work calendar with appointments
• Work occasional evenings weekends to attend community outreach events for the program and or agency
• Maintain active caseload of clients and assess for reasonable closure
• Conducting client follow up based on service plan
• Conducts file reviews to ensure client records are in compliance with funding
• Maintain good relationships with community partners and resources
• Provide client needs such as case management appointment, food, commodities, in person at client’s home and / or in the office as directed
• Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information.
• Adherence to the Code of Conduct and the Faith and Moral is mandatory.
• Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
• Other duties as assigned by administration, i.e. Senior Director, VP of Programs, and / or COO / CEO.

Competency

Advocacy

Building Collaboration

Communication Thorough

Solution Oriented

Requirements

Minimum Qualifications :

Minimum Knowledge and Skills :

Disclaimer :

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc.)

Catholic Charities is an Equal Opportunity Employer. To view this and other employment opportunities