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Sales & Services Coordinator
Sales & Services CoordinatorTravel Lane County • Eugene, OR, US
Sales & Services Coordinator

Sales & Services Coordinator

Travel Lane County • Eugene, OR, US
8 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Salary : $23 / hour

Sales & Services Coordinator

About Us

Travel Lane County promotes the Eugene, Cascades & Coast region to support a resilient, year-round and countywide economy that enriches our communities. Our team is collaborative, innovative and driven by a shared commitment to serving the place we call home.

The Role

Were looking for a Sales & Services Coordinator who loves making things happen and enjoys connecting directly with people. Youll help keep Travel Lane Countys sales and services programs running smoothly, managing research, logistics and details across conventions, sports and travel trade.

This role is perfect for someone who thrives in a dynamic environment, enjoys a mix of behind-the-scenes coordination and front-line engagement, and takes pride in helping visitors, partners and planners experience the best of the Eugene, Cascades & Coast region.

What Makes You a Great Fit

Thrives on making things work smoothly. You combine strong organizational skills with a commitment to service, ensuring every detail is managed and every colleague, client and visitor feels supported.

Enjoys variety and movement. Youre comfortable shifting between an office setting, the Visitor Center, and local events and you dont mind a schedule with some evening or weekend shifts.

Has a researchers mindset. Youre curious by nature and love digging into data, trends and opportunities.

Turns information into action. You can look at research and data, figure out what it means, and translate it into clear recommendations. You help the team understand which opportunities are worth pursuing and why.

Loves connecting people and experiences. You enjoy matching visitors with memorable experiences and helping partners shine.

What to Expect

Youll work with a team that genuinely enjoys collaborating and believes in our mission. Part of your week will be spent in our downtown Eugene office, and part in our new Visitor Center at the 5th Street Market Alley. The role offers potential for hybrid work after your first few months.

Your primary focus will be managing data, research and event logistics to ensure smooth execution of sales and service activities. Youll also be a key part of the services team, staffing the Visitor Center and representing the organization at conventions, sporting events and community activities. Its work that keeps you connected to the real-world impact of what we do and the people we serve.

Starting pay : $23 / hour (full-time, non-exempt)

Benefits include :

  • Medical and dental insurance
  • Paid holidays, vacation and sick leave
  • Employer SEP / IRA contributions after two years

A culture built on collaboration and innovation. We champion each other's growth, step up to help when needed and stay focused on work that benefits our broader community.

Work that matters. Your efforts directly support businesses across Lane County's communities. You'll help visitors discover experiences that become lasting memories while contributing to a visitor economy that benefits the people who live here.

Position is open until filled. First review of applications will be on November 12.

Position Title : Sales & Services Coordinator

Purpose of Position :

This position provides essential support to Travel Lane Countys sales and services efforts, serving as operational support across high impact program areas. The Sales & Services Coordinator ensures smooth execution of sales and service activities by managing data, research, event logistics and administrative tasks. Working closely with convention, sports and travel trade efforts, this role helps deliver exceptional experiences for event owners, meeting planners, partners and visitors.

Responsibilities

Sales & Services Support (30%)

  • Provide administrative support, including scheduling, meeting notes and assist services manager in coordination of logistics for site visits, familiarization (FAM) tours and member / client events.
  • Conduct prospecting research for conventions, sports and travel trade using MINT, Cvent, Zartico and other tools.
  • Maintain competitor destination intelligence to inform sales strategies.
  • Manage tradeshow preparation and follow-up for conventions, sports and travel trade, ensuring materials are accurate and deadlines are met.
  • Assist with client file management and maintain accurate CRM data and reporting.
  • Research and draft target market briefs to support sales strategies.

    • Marketing & Content Support (10%)

  • Manage data entry for the Sports Event Calendar and ensure convention and sports-related web listings are current.

    • Event & Outreach Support (40%)

  • Provide in-market tabling support and shifts at the Visitor Center.
  • Assist with outreach activities at community and partner events.
  • Support services delivery for conventions and sports events, from kickoff to execution.
  • Participate in special projects, FAM tours and client visits.

    • Administrative & Team Support (20%)

  • Provide cross-departmental administrative support to the sales & services team.
  • Maintain organized project files and documentation.
  • Attend staff and industry meetings, supporting follow-up actions as needed.
  • Assist with special projects, including data collection and report creation to support tracking of leads, sales activity and event performance.
  • Other tasks as assigned to meet departmental and organizational needs.

    • Other Duties as Assigned

  • (Percentages provided as a guide only. Work will vary over time.)

    • Position Requirements :

  • 2+ years of experience in administrative support, sales / marketing coordination or related role.
  • Demonstrated technical aptitude and ability to quickly learn and adapt to new digital platforms and tools.
  • Proficiency with Office 365 suite (especially Excel, Word, Outlook).
  • Strong organizational skills with extreme attention to detail.
  • Experience with CRM / lead management systems (Simpleview CRM preferred).
  • Ability to work both independently and collaboratively.
  • Availability to work evenings, weekends and holidays for visitor center shifts and events as needed.
  • Valid Oregon drivers license, clean driving record and ability to drive a company van.
  • Able to set up and take down information table with brochures and other materials including tables, tents, etc.
  • Able to staff information table for up to 8 hours, both indoors and outdoors.
  • Able to load and deliver cases of visitor guides (up to 35 lbs.) to local businesses using the company van.
  • Demonstrated cultural sensitivity and the ability to engage with diverse communities.

    • Preferred Requirements :

  • Familiarity with convention and sports tourism industries a plus.

    • Compensation / Hours :

  • Full-time, non-exempt hourly position (40 hours per week.)
  • Based in our downtown Eugene office with regular shifts in the visitor center. This position is eligible to work a hybrid in-office / remote schedule after 3 months.
  • Benefits include medical and dental insurance, paid holidays, vacation and sick leave.
  • Employer contribution to SEP / IRA after two years of employment.
  • This position reports to the Executive Vice President.
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