Helpdesk Specialist I (FT),

Overview

The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions. College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.

Primary Duties and Responsibilities

Advise and assist end users in the appropriate use of software applications and technology. Train computer users in classroom and one-on-one situations. Assist in the selection and installation of computers, peripherals and local area network equipment including hardware and software.

• Advise and assist administrative and academic computer users in the use of end user computer tools.
• Provide one-on-one and short course training in the use of computers, peripherals, Office Suite applications, and College standard software to all academic and administrative users.
• Work independently to solve complex end user problems in the areas of communications, mainframe, computers, peripherals, remote access, and local area networks.
• Be thoroughly familiar with the standard supported hardware and software to assist end users in the evaluation and installation of non-standard hardware and software needed to meet the end users requirements.
• Provide expertise in the installation of computers and communications with the mainframes and computer networks.
• Develop, debug, research and maintain a standard group of software applications to be imaged and deployed on computer systems as needed.
• Serve as a project leader for implementing assigned projects.
• This includes responsibility for researching the requirements needed to complete the project and managing the project team member's work.
• Assist in evaluation, acquisition, implementation, documentation, debugging and maintaining of training materials, packages and systems from external sources for use in Information Technology.
• Participate in professional activities and keep up to date with regard to developments in Office and Classroom Technology.
• Evaluate vendor proposals for providing maintenance agreements for support of computers and local area networks.
• Review discount programs available for computer equipment and recommend options.
• Provide end user consulting and tracking of computer and mainframe problems.
• Obtain knowledge of the computer industry and apply this knowledge to the organizations goals and objectives.
• Understand the business of the organization and best related solutions to the institutional needs.
• Advise and counsel the end users on the solution to their application needs, and direct them to a host-based solution, if appropriate.
• Perform all other duties as assigned.

Qualifications

AS or AA degree in Computer Information Systems or other closely related field required.

Two (2) years experience supporting end users in a personal computing environment required.

Working Conditions

Hiring Range

Salary / Starting salary beginning at $49,640, based on experience.

On Campus

On Campus (Glen Ellyn IL) position / Not Remote

Competitive starting pay is dependent on education and experience. College of DuPage also offers a generous benefits plan which includes paid time off, tuition discounts for employees and dependents, medical, dental, vision effective the first day of employment, and retirement benefits in a collaborative and friendly environment.

Equal Employment Opportunity

College of DuPage is an equal opportunity employer. The College of DuPage is committed to recruiting and retaining high performing talent to our institution, continuing our tradition of excellence. We encourage all people across the broad spectrum of those communities we serve to explore and apply for positions at COD for which they believe they are qualified.

How to Apply

To apply, visit

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