Consultant, Customer Success

Consultant, Customer Success

People.ai is the leader in guiding enterprise sales teams on the proven path to pipeline and revenue generation. The enterprise revenue intelligence platform ensures organizations speed up complex sales cycles by engaging the right people in the right accounts. Through our patented AI technology, People.ai enables sales teams to clearly see whom to engage with in each of their accounts and exactly what to do to deliver the highest yielding deals. Enterprises such as Cisco, Verizon, Okta, and Zoom know that people buy from people, that's why people buy from People.ai.

At People.ai, we believe that people enrich the world around them in countless ways. We believe that the more time they spend applying their creativity, resourcefulness, and critical thinking to activities that matter most in their professional life, the more effective a professional they become. We're developing a deep understanding of the professional world, mapping people, companies, and the information that flows between them through natural language processing and machine learning. Our team is a diverse, outspoken group of creatives and critical thinkers, hyper-focused on driving enterprise growth. We embrace different. We applaud non-traditional career paths. We're inspired by people who have made processes their own.

We're looking for a Sr. Consultant - Customer Success who ensures the successful activation, implementation, and early adoption of People.ai solutions, driving tangible business outcomes for customers. As a technical advisor, this role partners with Sales, Customer Success, and Product teams to deliver seamless project implementations that empower customers to unlock value quickly and position them for long-term success.

If you are a dynamic team player, a creative thinker who has fun tackling complex problems at scale, a strong relationship builder who thrives in a fast-paced environment, and are looking for a career-defining new challenge, we would love to hear from you!

Responsibilities:

• Define the initial customer experience post-sales and partner with sales and CSMs to drive the strategy & execution of launching People.ai at new customer accounts
• Lead discovery processes to understand customer needs and align project configurations accordingly.
• Deliver targeted training and enablement programs to sales and marketing executives and managers to minimize ramp time and accelerate initial onboarding.
• Develop & maintain relationships with key customer champions and executive (VP to C Level) stakeholders across Sales, Marketing, Operations, and Customer Success teams
• Serve as a trusted advisor to the customer and internal GTM teams by translating complex operations and AI technology topics into digestible, business language.
• Build strong relationships with Engineering, Product, Sales, Marketing, and Customer Success teams to facilitate cross-functional execution on all customer commitments.
• Build customer advocates and partner with marketing to obtain customer references, testimonials, and case studies
• Identify and influence expansion opportunities by integrating insights into the future of the customer journey.
• Partner with product and engineering teams to prioritize customer requirements, drive improvements to maintain a competitive edge and contribute to the product roadmap
• Always represent the People.ai brand and help grow the team and hire great talent

Requirements:

• 3+ years of relevant work experience
• Experience working in a SaaS software company is preferred
• Experience in Sales or Revenue Operations (Field Ops) managing processes such as forecasting, QBRs, territory design etc. is preferred
• Basic proficiency with Salesforce and other SaaS CRM, Martech platforms is preferred
• Experience delivering consultative engagements at a consultancy is a plus
• Comfortable working in high-velocity environments and dealing with ambiguity
• Ability to manage horizontally and vertically across internal and customer organizations
• Ability to build and cultivate relationships across business and technical stakeholders
• Experience navigating vast organizations across multiple stakeholders cross-functionally