Quality Assurance Specialist

Quality Assurance Specialist

We are hiring for a Quality Assurance Specialist. If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services!

The duties of this position are primarily focused on providing periodic audits of all service delivery settings, supporting the development and delivery of staff training curricula and service delivery systems, and providing oversight to the unit's Quality Assurance and Performance Improvement Committee. This position provides the above support to several units across the region and relies on independent judgment and direction.

Reports To : Quality Assurance Director

Supervisory Responsibilities : This position has no supervisory responsibilities.

Duties and Responsibilities :

• Conducts periodic audits of all service delivery settings, service records, personnel, requirements, and review of services for each person supported to ensure compliance with state and federal regulations and company policies.
• Observation of the implementation of Individual Services Plans (ISP) will also occur, along with assessing the condition of the home or administrative unit, and company vehicle for cleanliness, repair, and safety. Completes an audit report of findings in a specified format to facilitate quality improvement.
• Conducts follow-up audits to ensure needed corrective action has been taken for any identified issue.
• Participates in the unit's monthly Quality Assurance and Performance Improvement (QAPI) meeting, providing guidance in data analysis for determining trends and assisting in the development of a Quality Improvement Plan (QIP) to ensure that corrective action is specified and tracked to resolution of the issue / trend. Provide ongoing training to the Clinical and Management teams in quality improvement, assisting with satisfaction surveys to determine strengths in service provision as well as areas that are opportunities for improvement.
• Participates in state and regional meetings as needed to stay abreast of changing regulations. Attends company meetings as scheduled. Assists in the development of materials and information for dissemination at meetings. Coordinates Statewide meetings at the direction of the Director of Quality Assurance and / or CCO.
• Assists with projects, additional audits, updating forms, staff training, policy development and any other task that may be requested by the Director of QA. Assists in investigations of abuse, neglect and exploitation as assigned. Completes special projects as directed by the Chief Compliance Officer.
• All other duties as assigned.

Minimum Qualifications :

Physical Demands and Work Environment :

RHA is an Equal Employment Opportunity Employer, prohibits discrimination based on the following protected categories : race, creed, color, national origin, nationality, ancestry, age, sex / gender, marital status, civil status, domestic partnership status, familial status, religion, affectional or sexual orientation, gender identity or expression, atypical hereditary cellular or blood trait, genetic information, liability for service in the Armed Forces of the United States, or disability.

Pre-employment screening :

We offer the following benefits to employees :

EEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.

About RHA :

At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and / or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes.

For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.

If you are ready to make a difference in the lives of people we serve and support apply to join the team today.