Customer Service Representative

Job Description

Job Description

Dispatcher

Rogue Valley Heating, Cooling, & Electrical

Rogue Valley Heating, Cooling, and Electric is looking for a Customer Service Representative to join our team.

We want the best of the best to join our team! We offer competitive pay with great benefits and perks for our hard-working team members. At Rogue Valley Heating, Cooling, & Electrical, we understand the importance of family and providing work / life balance in a positive, upbeat, and supportive, diverse culture, environment. We are stewards for our brand to serve our communities with the best relationships and service.

Our company is owned and managed by people who have been in the industry for many years, so we understand the position, the expectations, the challenges, the responsibilities... and we are here to support and work with you every step of the way!

Summary :

We are currently seeking a detail-oriented, customer-focused Dispatcher to join our team. The individual in this role will be responsible for managing all inbound calls and optimizing operations to increase profitability. You will serve as the primary point of contact for our customers, and ensure their needs are met promptly. Additionally, you will play a crucial role in assisting our staff and our skilled technicians by providing on-site support. Candidates should possess excellent analytical and communication skills, as well as a keen interest in learning about the HVAC industry.

Compensation : $15 - $25 per hour, DOE

Schedule : Monday – Friday, overtime as needed in peak seasons.

Work Location : Grants Pass, OR. This is an onsite, in-person position .

Benefits :

• Company paid Medical
• Company paid Dental
• Company paid Vision
• Company paid Emergent Medical Transport program
• Life Insurance
• 401k with company match
• Paid PTO
• Bonus programs, for eligible positions
• Company vehicle and gas card, for eligible positions

Responsibilities, include but not limited to :

Qualifications :

Our company grows every year, which means we're looking for and building future crew leaders and managers! Let us work with you to put you on a career path.

“We like what we do, and you will too!”

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Pre-employment screening includes background check, MVR report (for certain positions), and drug screening, excluding THC, (THC permitted for recreational use only, workplace drug policy applies during shift and on company premises.).

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.