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AP Systems Support Specialist

AP Systems Support Specialist

CornerStone Technology Talent ServicesIrving, TX, United States
16 hours ago
Job type
  • Full-time
Job description

Work Setting : Hybrid (3 days onsite / 2 days remote)

Schedule : 8 : 00 AM 5 : 00 PM (flexible start / finish)

Were seeking an AP Systems Support Specialist to deliver high-quality functional support for an enterprise-level AP automation platform . This opportunity combines a strong accounting background with hands-on experience in AP automation and ERP ecosystems. Youll troubleshoot issues, guide customers on best practices, and manage end-to-end resolutions across multiple accounts.

This is a customer-focused, problem-solving, and highly collaborative position, working closely with Sales, Implementation, Product / R&D, and IT teams.

What Youll Do

  • Provide functional support by analyzing requests, documenting findings, and delivering timely resolutions.
  • Advise customers on configuration, adoption, and best practices to optimize AP automation.
  • Manage a portfolio of ~80100 client accounts, handling tickets ranging from quick fixes to longer investigations.
  • Communicate clearly and proactively, primarily via email and scheduled client calls.
  • Partner cross-functionally to resolve issues and minimize escalations.
  • Support seamless transitions from Implementation to Support post-go-live.
  • Contribute product feedback and share process improvements with internal teams.
  • Participate in knowledge-sharing sessions and operational reviews.

What Youll Bring

Required :

  • Degree in Accounting or equivalent AP experience.
  • Familiarity with AP automation platforms and empathy for daily AP team challenges.
  • Experience with ERP systems (e.g., Sage Intacct, NetSuite, QuickBooks Desktop / Online, Microsoft GP, CDK).
  • Excellent written and verbal communication skills.
  • Strong analytical and organizational skills; able to manage multiple clients and priorities simultaneously.

    • Preferred :

  • Previous SaaS support or AP automation experience.
  • Familiarity with ticketing systems or CRM platforms.
  • Bilingual in French or Spanish (a plus).

    • Who You Are

  • Curious and proactive learner who thrives on solving complex problems.
  • Empathetic, patient, and customer-oriented.
  • Organized multitasker with exceptional follow-through.
  • Collaborative teammate who owns issues through resolution.

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    Ap Specialist • Irving, TX, United States