Full-time Teller

Teller Position

Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 24 branch offices in southeast Michigan. We have over 450 team members, more than 150,000 members, $4 billion in assets, and a 97% member satisfaction rating for two decades. We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. With regular coaching and continuing education, we grow champions team members dedicated to championing the success of our members. Our commitment to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press eleven years in a row. If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!

We value your time and want to make the selection process simple and quick. Candidates who qualify for the position will be asked to complete a pre-interview online process which includes a video overview of the position and simulation. We will follow up with you once these steps are complete. Tellers work approximately 40 hours per week during our branch hours : Monday-Wednesday 9am-5pm, Thursday and Friday 9am-6pm, and Saturday 9am-1pm.

Overview of Responsibilities

Delivers the desired member experience by providing high quality service and completing teller transactions accurately including using effective listening to identify member needs and cross selling products and services in order to deepen member relationships. Works as a productive, cooperative, and engaged team member to serve members and reach individual and branch team goals.

Essential Duties and Responsibilities

• Exceeds member service expectations and builds trusting relationships with members, showing a sincere interest in the member and their financial success.
• Follows MSGCU's service standards to complete teller transactions with focus and understanding in order to ensure accurate processing and to balance teller drawer and checks at end of day. Teller transactions include, but are not limited to : cashing checks, processing deposits and withdrawals, making member payments, processing certificate of deposit transactions, and member account maintenance.
• Understands and follows MSGCU policies, procedures, and guidelines. Adheres to cash controls including cash drawer limits, buy / sell procedures, dual control, and other applicable procedures.
• Generates member referrals by using a consultative approach and asking high impact questions to identify and meet member needs, both perceived and unperceived. Listens for member cues and uses in depth knowledge of our products and services in order to cross sell and offer solutions for member needs by focusing on the benefits and value to the member.
• Uses Creating Member Loyalty skills to effectively handle member complaints and resolve issues by working with members to identify mutually beneficial solutions.
• Maintains familiarity with competitor fees and products and has a general understanding of the current financial environment.
• Actively engages with the branch team to ensure members are served efficiently and promptly.

Essential Knowledge, Skills, and Abilities

Essential Preparation and Experience

Working Conditions

Compensation and Benefits

Competitive salaries are just the starting point for MSGCU team members. We also champion our team members with generous health benefits, vacation time, retirement plan contributions and discounts on loans and phone service also come with the job. Base pay pay begins at $16.10 / hour. Team members in this role are eligible to earn incentives as part of our variable compensation plan. Medical, dental and vision on your first day! You can choose the most generous Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family). If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k). You will enjoy 12 paid holidays and up to 120 hours of PTO your first year of service (pro-rated based on start date). More information about our comprehensive total rewards package can be found here.