IT Infrastructure & Security Analyst - REMOTE

Who is Quorum

At Quorum Federal Credit Union, we are a cutting-edge credit union that operates as a technology company, delivering innovative financial solutions to our members. As a remote organization, we thrive on collaboration and recognize outstanding performance. We are the ideal workplace for self-motivated individuals who are committed to organizational success and eager to join a dynamic team of professionals. We stand out as a best-in-class employer, offering a unique and supportive work environment that fosters personal and professional growth. Our culture is built on valuing teamwork, recognizing achievements, and providing the tools and resources needed to excel. If you are looking for a place where you can make a meaningful impact, enjoy a flexible and fulfilling work experience, and be part of a forward-thinking team, Quorum Federal Credit Union is the perfect fit for you.

Job Description Summary

We strive for innovation and new ways to solve complex problems to deliver on our promise in creating Banking That’s Good. For You. As an IT Infrastructure & Security Analyst you will be responsible for maintaining and securing the organization's IT infrastructure. This role ensures the reliability, performance and security of systems, networks and data while supporting business operations and compliance requirements. The position will hold a hybrid role, providing technical expertise and oversight of our IT Infrastructure and Managed Service Provider (MSP) while taking ownership of several high-level Information Security roles and responsibilities.

The IT Infrastructure & Security Analyst will work closely with both internal teams and the MSP to ensure servers, network devices, endpoints and related infrastructure and software support Quorum business needs. The IT Infrastructure & Security Analyst shall work independently, managing and / or supporting projects and deliverables related to infrastructure, Azure Cloud and M365 platforms and tools. In addition, the IT Infrastructure & Security Analyst shall provide help desk troubleshooting and end-user client services desktop support as needed.

The IT Infrastructure & Security Analyst will provide first-line support for Information Security related incident response and “Business As Usual” (BAU) activities. The IT Infrastructure & Security Analyst will oversee outsourced service delivery, prepare reports on security posture (patching, vulnerability scans, etc.) and threat intelligence. In addition, the IT Infrastructure & Security Analyst will be responsible for producing regular security education and awareness training in the form of bimonthly InfoSec postings in Teams and SharePoint.

Key Responsibilities – Systems Infrastructure and Admin

• In conjunction with MSP, supports the End User Computing Environment :
• M365 Applications and Services including Exchange Online, Teams and SharePoint.
• Hybrid AD / Entra IdP (including SSO and Conditional Access Policies).
• Intune Endpoint Management (including hardware and software deployment, policy deployment and MDM).
• VDI - Citrix Cloud, Microsoft AVD.
• In conjunction with MSP, supports Azure Hosting Environment :
• Azure Compute / Virtual Machines.
• Azure and General Networking (Routing, DNS, DHCP).
• Provides helpdesk and desktop client support to all staff, including remote users :
• Triage, respond to and manage tickets in Quorum’s Service Desk system.
• Respond to general hardware and software incidents and requests.
• Provides oversight of external vendors and MSP :
• Provide oversight of technical details related to outsourced projects and service delivery.
• Open and track incidents and requests for services managed by the MSP.
• Regularly reviews tickets that come into the MSP for handling issues or escalation.
• Provides Project Management in support of IT goals and objectives :
• Functions as a project lead on small to medium IT initiatives.
• Leads discovery and information gathering sessions, conducts analysis and presents recommendations to IT Management.
• Contributes subject matter expertise in assigned areas, executes assigned deliverables.

Key Responsibilities – Information Security

Patch Management - Review Reports, Identify Issues & Trends.

InfoSec Educational Posting - Security education and awareness training for Employees and IT administrators (bi-monthly)

Other Responsibilities

Scope

The IT Infrastructure & Security Analyst works under minimal supervision exercising independent judgment. This person must be action oriented, self-motivated and creative while being highly functional.

Essential Skills, Knowledge and Requirements

Microsoft M365 Exchange Online Email (in a hybrid on-prem / Cloud environment)

Familiarity with common concepts and frameworks, e.g. SOC2, ISO 27001 / 27002, CIS18 and NIST

Cloud PaaS and SaaS technologies (e.g. Azure Files and Managed SQL).

Environmental / Physical / Mental Requirements

The IT Infrastructure & Security Analyst performs a major portion of his / her duties through verbal and written communications. It is critical that he / she possess the ability to communicate with clarity, while understanding and explaining complex situations to team members and outside contacts. Accuracy is essential and he / she must possess the ability to proofread documentation and correspondence to ensure it is free of errors and fraud. The person will spend a good portion of the day seated at a workstation, but may also be mobile throughout the credit union for purposes of meetings, working with others, etc. Position may require lifting up to 25 pounds.

Compliance / legal requirements

We are not able to consider candidates for this role who reside in Montana, Nebraska, Rhode Island, or Puerto Rico

Quorum's opportunities are based in the US and US work authorization is required. We are not able to support current or future sponsorship.

Salary Range : $110,000 - $120,000 per year. Individual salary will vary based on skills and experience. Discretionary incentive compensation may be available based on company and individual performance.

Benefits : Medical, Vision, Dental, Retirement Benefits, and Paid Time Off (PTO)

#LI-Remote

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.