Automotive Warranty/Service Admin

Capital Ford of Raleigh is seeking a detail-oriented and organized Automotive Warranty/Service Administrator to join our dynamic service department. This full-time position plays a vital role in ensuring smooth processing of warranty claims, invoice management, and cashiering support. If you thrive in a fast-paced dealership environment and enjoy administrative tasks, we’d love to hear from you.

What you'll be doing:

• Accurately process and administrate warranty claims in compliance with manufacturer and dealership policies.

• Book and reconcile service invoices efficiently and accurately.

• Generate and manage Purchase Orders (POs) related to service and parts invoices.

• Provide occasional cashiering support, including handling customer payments and balancing receipts.

• Maintain accurate and organized records for all warranty and service-related documentation.

• Communicate with service advisors, technicians, and manufacturers to ensure timely and proper claim submissions.

• Support the service department with various administrative tasks as needed.

What we're looking for:

• Previous automotive warranty or service administration experience preferred.

• Knowledge of dealership DMS systems (CDK, Reynolds & Reynolds, etc.) is a plus.

• Strong attention to detail and organizational skills.

• Ability to multitask in a fast-paced environment.

• Proficient in Microsoft Office Suite (Excel, Word, Outlook).

• Excellent communication and customer service skills.

What We Offer:

• Competitive salary based on experience

• Full-time schedule: Monday through Friday (40 hours/week)

• Supportive team environment

• Opportunity for growth within a well-established automotive group

Capital Ford of Raleigh is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local law.