Talent.com
Call Center Operations Supervisor

Call Center Operations Supervisor

Teleperformance USADuluth, GA, United States
17 hours ago
Job type
  • Full-time
Job description

Category : Client Operations

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the worlds best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include :

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

Purpose

Develop, implement, assess and improve day-to-day operations of inbound call centers in order to meet and exceed all aspects of client needs and requirements according to policies and procedures

This position is 100% work at home.

Your Responsibilities

  • Ensures daily performance metrics are being met or exceeded, i.e., quality, service level and schedule adherence metrics
  • 80% of your day will consist of coaching and educating agents on how to improve their performance
  • Create an environment focusing on fun, enthusiasm and accountability
  • Take initiative and show leadership by creating performance improvement plans
  • Administer coaching and disciplinary action when appropriate
  • Handle both internal and client led performance discussions
  • Perform other related duties and assignments as required and as assigned by supervisor or other management
  • Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately
  • Must be able to take calls when needed.

    • Qualifications

  • College degree preferred or equivalent work experience required
  • Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others
  • Solid organizational, administrative, leadership and time management skills
  • Ability to demonstrate personal ownership of tasks and follow through to obtain desired results
  • Must have a keen sense of attention to detail
  • Skilled in determining why and how tasks should be attempted and their effective completion
  • Proven experience in overcoming unexpected difficulties and using logical problem-solving skills
  • Typing speed of 25 wpm
  • Excellent written and verbal communication skills consistent with North American business standards
  • Must have availability to work various shifts influenced by current business needs
  • High school diploma or GED required
  • Excellent attendance history is required
  • Must pass mandatory background checks which may include pre-screening, illegal drug tests and credit checks

    • Soft Skills

  • Process Excellence
  • Collaboration
  • Communication
  • Emotional Intelligence
  • Open-Mindedness
  • Critical Thinking
  • Solution Orientation
  • Entrepreneurship
  • AI Proficiency
  • Data Literacy?

    • Be Part of Our TP Family

    It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

    TP is an Equal Opportunity Employer

    Create a job alert for this search

    Operation Supervisor • Duluth, GA, United States

    Related jobs
    • Promoted
    Operations Laboratory Supervisor

    Operations Laboratory Supervisor

    Biolife Plasma Services CareersSOCIAL CIRCLE, Georgia, US
    Full-time +1
    By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Tak...Show moreLast updated: 26 days ago
    • Promoted
    Director Of Operations

    Director Of Operations

    Place Services Inc.Canton, GA, United States
    Full-time
    Since 2006 we have grown largely due to how we view and treat our customers.We also provide our employees a culture that allows for growth and the opportunity to learn more about construction in th...Show moreLast updated: 4 days ago
    • Promoted
    Hurricane Relief Call Center Representative

    Hurricane Relief Call Center Representative

    MCIAtlanta, GA, US
    Full-time
    MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...Show moreLast updated: 4 days ago
    • Promoted
    Earn Money Playing Games, Answering Surveys & Testing Apps

    Earn Money Playing Games, Answering Surveys & Testing Apps

    AttaPollMonroe, GA, US
    Full-time
    Get paid to answer surveys, play games, test apps, and do tasks.Make extra money on your phone and instantly cash out to PayPal, Revolut, or with gift cards from $3.Show moreLast updated: 6 days ago
    • Promoted
    • New!
    Manager of Centralization - Screening

    Manager of Centralization - Screening

    Continental PropertiesAtlanta, GA, United States
    Full-time
    Manager of Centralization - Screening.Operations team! You will oversee our centralized leasing and administrative team, ensuring efficient application processing, accurate pricing, and consistent ...Show moreLast updated: 15 hours ago
    • Promoted
    Call Center Escalations Manager

    Call Center Escalations Manager

    Automated Health SystemsAtlanta, GA, United States
    Full-time
    Automated Health Systems (AHS) is seeking Call Center (Escalations) Manager to manage and oversee Customer Escalations.Health / dental / vision / supplemental insurance / 401(k) / Paid Time Off.Comprehensive...Show moreLast updated: 1 day ago
    • Promoted
    • New!
    Call Center Operations Supervisor

    Call Center Operations Supervisor

    Teleperformance USAAlpharetta, GA, United States
    Full-time
    TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the worlds best brands streamline their business in meaningful and sustai...Show moreLast updated: 17 hours ago
    • Promoted
    Fractionation Manufacturing Supervisor

    Fractionation Manufacturing Supervisor

    Takeda PharmaceuticalSocial Circle, GA, US
    Full-time
    By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Tak...Show moreLast updated: 1 day ago
    • Promoted
    Call Center Agent (Costa Rica)

    Call Center Agent (Costa Rica)

    24 Hours GroupAtlanta, GA, US
    Full-time
    The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.Responsible for managing a whole lot of incoming and outgoing calls in the operations.Ident...Show moreLast updated: 5 days ago
    • Promoted
    Vendor Relationship and Contract Supervisor

    Vendor Relationship and Contract Supervisor

    Takeda PharmaceuticalSOCIAL CIRCLE, Georgia, US
    Full-time
    By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Taked...Show moreLast updated: 1 day ago
    • Promoted
    Fractionation Manufacturing Supervisor - Ensures adherence to cutting-edge GMP standards

    Fractionation Manufacturing Supervisor - Ensures adherence to cutting-edge GMP standards

    Takeda PharmaceuticalSOCIAL CIRCLE, Georgia, US
    Full-time
    By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Taked...Show moreLast updated: 1 day ago
    • Promoted
    General Manager – Store Operations

    General Manager – Store Operations

    Rock N Roll SushiCanton, Georgia, US
    Permanent
    Join our management team at Rock N Roll Sushi! Our upbeat, fast-paced and exciting restaurant is seeking a talented and experienced Kitchen Manager to become part of our team and grow with us.Were ...Show moreLast updated: 2 days ago
    • Promoted
    Call Center Agent (Dominican Republic)

    Call Center Agent (Dominican Republic)

    24 Hours GroupAtlanta, GA, US
    Full-time
    The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.Responsible for managing a whole lot of incoming and outgoing calls in the operations.Ident...Show moreLast updated: 5 days ago
    • Promoted
    • New!
    Operations Support Specialist

    Operations Support Specialist

    Takeda PharmaceuticalSOCIAL CIRCLE, Georgia, US
    Full-time
    By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Taked...Show moreLast updated: 19 hours ago
    • Promoted
    Senior Superintendent - Data Centers

    Senior Superintendent - Data Centers

    CyberCodersAtlanta, GA, United States
    Full-time
    Superintendent - Mission Critical.We are seeking an experienced Superintendent to oversee mission critical projects, specifically within data center construction and industrial environments.The ide...Show moreLast updated: 30+ days ago
    • Promoted
    Call Center Technical Support

    Call Center Technical Support

    IntralotDuluth, GA, United States
    Full-time
    Join Intralot as a Call Center Technician!.As a Call Center Technician, you will be part of our technical support team, providing first-level assistance to our clients in the U.You will handle inco...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Operations Coordinator

    Operations Coordinator

    Takeda PharmaceuticalSocial Circle, Georgia, US
    Full-time +1
    By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Taked...Show moreLast updated: 21 hours ago
    Call Center Supervisor

    Call Center Supervisor

    Serenity Mental Health CentersSandy Springs, GA, US
    Full-time
    Quick Apply
    Want to Make a Difference for Others as a Leader in Healthcare? Welcome to Serenity.If you’ve ever thought about a career in healthcare but didn’t know where to start — this is your sign.Serenity H...Show moreLast updated: 30+ days ago