Room Inspector - Dollywood's HeartSong Lodge & Resort - Full Time Year Round

Room Inspector - Dollywood's HeartSong Lodge & Resort - Full Time Year Round

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.

Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference you can touch or see - it's a difference you can feel. We are seeking a Room Inspector for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Room Inspector checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Inspects the overall cleanliness, appearance, and condition of rooms after cleaning by housekeeping staff to ensure quality standards are met; identify and resolve quality problems
• Inspects all televisions, tv remotes, alarm clocks, telephones, and any electronic devices provided in rooms to insure all are in working order; immediately report any problems to maintenance
• Checks all entry locks on rooms to make sure they are in proper working order
• Manages the completion of the annual room's deep clean process, ensuring that all work is completed and product is ready
• Inspects the overall cleanliness of the public space areas and ensure quality standards are met and maintained. Identify and resolve quality problems
• Analyzes data, evaluate systems, products and technology and establish quality control procedures
• Insures that proper maintenance is provided in order to extend the useful life of assets and the dependability of equipment
• Assists Housekeeping Management in supervising housekeeping employees and ensuring that they are treated fairly and provided a positive work environment
• Assists management in evaluating, coaching, disciplining, motivating and training all hosts. Perform special projects as needed
• Ensures that all work is completed in a safe manner and that it complies with the company safety program and all applicable deferral, state, and local laws or regulations and industry standards
• Follows company policies to handle any safety hazards, accidents, or injuries; complete safety training and certifications
• Conducts departmental and on-the-job training of housekeeping staff
• Evaluates cleaning supplies; investigate cleaning product quality problems and recommend changes or improvements Executive Housekeeper
• Monitors cleaning supplies, keep inventory of supplies and notify management if orders need to be placed
• Completes any Company or Departmental required Leadership Training and Leadership Classes

Education and Experience Required

Knowledge, Skills and Abilities

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.