Customer Relations Manager

IMMEDIATE job opportunity for a driven individual who has a proven history of performance and desires to work for a well-established organization. We are looking for an experienced Customer Relations Manager for a great manufacturer of flexible flat cables and flat cable assemblies, they serve different industries such as aerospace, military, motion control and automation as well as semiconductor manufacturing located in Valencia, CA.

The Customer Relations Manager is responsible for overseeing the daily operations of the customer service department. Their duties include communicating customer service objectives to Customer Service Representatives and other department personnel, compiling data to make assessments of their department’s progress, and coordinating with upper management to find ways to enhance their customer service objectives

MAJOR DUTIES AND RESPONSIBILITIES

People Development – 50% of Time (Daily)

• Build a high-performance team of skilled and driven professionals who consistently beat sales targets.
• Coach customer service reps to help establish best in class service.
• Build an open-communication culture inside your team.
• Work with the V.P. of Sales and the RSM team on all quotes and new sales orders.
• Quote all RFQ’s (that are not new development) and distribute them to the Customer Service team.
• Manage Customer portals including Exostar, SNG, and others with the Customer Service team.
• Manage all incoming calls and distribute them to the proper departments
• Coordinate teams meetings with Customers, engineers, and sales team as needed
• Update customers with new ship date from manufacturing / planning
• Work with customer service and the quality team on all RMA’s
• Manage customer contracts for medical, military and aerospace

Business Management – 30% of Time (Weekly)

Strategic Planning – 20% of Time (Monthly)

KEY COMPETENCIES

MINIMUM QUALIFICATIONS FOR THE JOB

OTHER QUALIFICATIONS ?

Compensation : $80 – $90K. DOE.

If qualified and interested in the position, please email your resume relating your skills, background, and experience to the job opening.

Our client is looking to hire the right candidate as soon as possible, time is of an essence.

30 Corporate Park, Suite 106, Irvine, CA 92606

IMMEDIATE job interviews will be arranged for qualified candidates.