Client Support Customer Service

Client Support Analyst

A client in Los Angeles is seeking a Client Support Analyst to join their dynamic team! In this role, you will be the go-to expert for our wide range of legal support services. You'll interact with clients via email and phone, providing top-tier support and solutions. If you're customer-focused, professional, and a strong communicator, this may be the perfect fit for you.

Key Responsibilities

• Investigate and resolve client issues thoroughly and efficiently
• Respond promptly to client and sales partner inquiries
• Set up and guide new client accounts using our online portal
• Conduct status checks on transcripts and video files
• Assist with front-end processing for settled cases
• Provide job price quotes for completed services
• Collaborate with internal departments to resolve client concerns
• Continuously suggest and implement workflow improvements
• Demonstrate deep understanding of our legal service offerings
• Ensure all service level agreements are consistently met or exceeded
• Perform additional duties as assigned by leadership

Requirements

What We're Looking For

Please apply if you're interested and we can talk more about it. Thank you!