Customer Service Specialist

A company is looking for a Customer Service Specialist 2 - Remote.

Key Responsibilities

Manage large and complex inquiries by liaising between patients, physician offices, clinics, hospitals, and insurance companies

Build sustainable relationships with patients through open and interactive communication

Provide accurate and complete information by examining data in multiple patient accounting systems

Required Qualifications

Education : H.S. Diploma / GED Equivalent

Experience : 3 years of experience

Knowledge of specialty billing and provider-based billing

Familiarity with SBO and non-SBO environments in Epic

Proven ability to perform as a subject matter expert in customer service