Social Services Supervisor

Title: Social Service Supervisor

Location: O'Hare International Airport, Terminal 2

Schedule: Sunday to Monday (12:30pm-9:00pm), Tuesday to Thursday (9:30am-6:00pm)

Summary:

The Social Services Supervisor of Travelers Aid Chicago will provide day-to-day operations and activities of the program including serving participants and providing supervision to volunteers. Supervision of the volunteers includes but is not limited to coaching, supporting information and materials, managing performances and consulting with Travelers Aid Volunteer Management in accord with organizational policies and procedures. The Social Service Supervisor will report directly to the Program Manager of Travelers Aid as assigned.

Why Join Us?

• Make a meaningful impact on the lives of individuals seeking education and career pathways.
• Collaborate with a diverse and passionate team dedicated to the mission and vision of our organization.
• Achieve your goals in a supportive environment that prioritizes your well-being and personal flexibility.

Our Benefits:

• Medical insurance. BCBS PPO, HMO, and HDHP with HSA Plan
• Dental insurance.
• Vision insurance.
• 401(k) 3% Employer Contribution.
• Commuter benefits.
• Professional Development Assistance.
• Disability insurance.
• Voluntary Benefits.
• Flexible Spending Account.
• Life/AD&D Insurance.
• Employee Assistance Program.
• Special Vendor Discounted Offerings on Travel, Amusement Parks, etc.

Essential Functions:

Duties & Responsibilities

• Provides direct services for appropriately referred participants, cases, Protective Travel Service (PTS)and/or projects.
• Supervises the case/treatment plan, referrals, follow-up schedule and advocacy needs, etc. for participants/cases of the program.
• Administers non-personnel financial transactions (e.g. participant support) within established parameters.
• Remains current in the field of service provided by the program through self-initiated avenues, as approved by higher level of management.
• Maintains quality service delivery and programming-including: Maintains and updates policies and procedures related to contractual obligations, Heartland Human Care Services Philosophy of care and industry best practice.

Program & People Management:

• Monitors office coverage and productivity.
• Supervises volunteers in accord with established policies/procedures.
• Develops and maintains professional relationships with appropriate groups/organizations etc., as approved by higher level of management.
• Provides training to assigned volunteers inappropriate facets of the position

Relationship Management:

• Facilitates cooperation between volunteers, staff, and others, including the airport community.
• Participates in O’Hare Service Meetings, Team Meetings, and other internal and external meetings as applicable.
• Conducts outreach and training with community partners and stakeholders as needed.

Metric Management:

• Submitsrequired reports and documentation in a timely manner.
• Administers non-personnel financial transactions (e.g. participant support) within established parameters.
• Other duties as assigned.

Supervisory Responsibilities (if applicable):

• Travelers Aid Volunteers

Education and Experience:

• Bachelor’s degree required and two (2) years of relevant experience required
• One (1) year of supervisory experience strongly preferred but not required.
• Bilingual strongly preferred but not required.

Certifications/Licenses:

• HHCS Background check required as well as initial and annual background check with City of Chicago’s Department of Aviation Badging office.
• Must stay O’Hare badge compliant at all times.

Knowledge/Skills/Abilities (K/S/A):

• Access to regular, dependable and timely transportation
• Ability and comfortability working with people of varying socioeconomic backgrounds.
• Excellent communication skills.
• Strong networker, convener, relationship builder and communicator with experience collaborating with diverse work teams and stakeholders.
• Demonstrated ability to handle confidential and sensitive information possessing skills to handle situations in a professional and diplomatic manner.
• A high degree of collaboration and emotional intelligence, self-motivation, and analytical ability.
• Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Human Care Services.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to work independently and remain self-motivated with minimal direct supervision.
• Strategic thought partnership and consultancy skills.

Work Arrangement:

This role is not eligible for remote work. All hours will be worked in person unless approved by the Director.

Work Environment:

• The noise level in the work environment is usually moderate.
• Travelers Aid Chicago is located within Chicago O’Hare International Airport.
• The program site operates 365 days per year. To meet both the needs of our participants and contractual obligations, employees are required to be flexible in regards to scheduling.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to talk and hear.
• The employee is regularly required to sit, stand and walk.
• The employee must be able to stoop, kneel and/or crawl.
• The employee is regularly required to use hands to key, handle, or feel and reach with hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Equal Opportunity Employer Statement

HHCS is an Equal Employment Opportunity employer. Employment decisions are based on merit, qualifications, and business needs. HHCS is committed to providing a work environment that is free from discrimination and harassment. Consistent with applicable federal, state, and local laws, HHCS prohibits discrimination or harassment against any employee or applicant on the basis of race, color, religion, creed, sex (including pregnancy, sexual orientation, and gender identity or expression), national origin, citizenship, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by law. This policy applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. HHCS also provides reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs, as required by law.