Patient Services Rep-Behavioral Health Woodstock Full Time Days

The Patient Services Representative reflects the mission vision and values of NM adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.

• Performs customer service functions in the medical practice office. Ensures highest level of customer service is provided to the patients and company representatives over the phone and in person. Performs business office responsibilities.

Responsibilities :

• Greets patients as they enter the office. Obtains required patient information and performs patient registration including verifying insurance information and collecting co-pays and outstanding balances.
• Obtains and updates patient demographic information and company information from all patients.
• Answers phone and schedules appointments.
• Directs and documents patient calls as appropriate.
• Coordinates scheduling of outside testing for patients.
• Serves as liaison between patient and practice.
• Provides back-up for scheduling appointments
• Performs all aspects of daily work in a manner which contributes to and ensures an environment of patient safety and confidentiality.
• Completes daily reconciliation report to assure charges have been entered correctly
• Pulls charts and readies them for the next day appointments; files completed patient charts daily.
• Files test / procedure results inpatients medical record after physician has signed off on the results.
• Liaisons with company representatives or potential employees to assure correct services are provided.
• Reviews Epic chart prior to patient appointments making sure consents are within the past 12 months and the insurance card is current.
• Responds to all medical record requests from patients insurance companies physician offices subpoenas and legal requests per protocol.
• Responds to all medical record requests from patients insurance companies physician offices subpoenas and legal requests per protocol.

Qualifications : Required :

• High school diploma or GED equivalent.
• Zero (0) to two (2) years experience in a customer service position.

Preferred :

• Bachelors degree.
• One to three years prior Physician office experience required
• Working knowledge of medical terminology.

Additional Information :

Northwestern Medicine is an affirmative action / equal opportunity employer and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.

If we offer you a job we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical emotional and financial well-being while providing protection for unexpected life events. Please visit our  Benefits section to learn more.

Remote Work : No

Employment Type : Full-time

Key Skills

Abinitio,Administration And Accounting,Android,Bid Management,Inventory Management,Embedded C

Experience : years

Vacancy : 1