Benefits:
Bonus based on performance
Competitive salary
Employee discounts
Opportunity for advancement
Training & development
Tuition assistance
Benefits/Perks
Competitive Pay
Professional Development
Job Stability in a growing industry
Job Description We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.
Responsibilities
Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, and providing documentation.
Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims.
Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.
Qualifications
Hold the insurance license required by your state and have a minimum of two years of commercial lines insurance account management experience as well as a Bachelor’s Degree or comparable work experience.
Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.
Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.
Customer Service Representative • Bronx, NY, United States
Were looking for a highly skilled customer service representative to join our team and handle inbound and outbound phone calls email requests and face-to-face interactions using a friendly helpful ...Show more
We are seeking a dedicated and enthusiastic.Remote eCommerce Sales & Customer Service Representative.This role is essential in delivering a seamless online shopping experience while supporting both...Show more
At Cedrus Management, we’re proud to support some of the most recognized names in telecommunications — including Cedrus Management, a leader in connectivity and innovation.As we continue to expand ...Show more
A to Z Media, founded in 1994, is a family-owned company specializing in CD, DVD, and vinyl manufacturing services.For over 30 years, we have been committed to delivering exceptional customer servi...Show more
Customer Service Representative – Travel.In this role, you will support clients with travel-related inquiries, assist in coordinating travel arrangements, and help guide travelers through the plann...Show more
Top Tier Executives is an innovative Consulting firm, focused on delivering the best results for our clients.We have been able to come up with a way to deliver personalized and humanized marketing ...Show more
Our representatives meet remotely with individuals who have signed up to receive supplemental benefits that help protect their families beyond what their employer covers.Their role is to consult wi...Show more
Job DescriptionJob DescriptionWe are seeking a reliable and customer-focused Remote Customer Service Representative to join our team.In this role, you will assist customers through various channels...Show more
Must have previous customer service and call center experience.Requires sound knowledge of Word, Excel in addition to excellent communication skills.Use computer databases and information technolog...Show more
About the job Remote Customer Service RepresentativeFull Job DescriptionLooking for work? join the many customer service reps that currently work with us, Most even do so from the comfort of their ...Show more
Animal Care of Oradell is a privately owned, high-quality small animal veterinary hospital known for compassionate care and a supportive team environment.Client Service Representative (CSR).If you ...Show more
As a Customer Service Representative, you will be responsible for providing exceptional service and support to customers, including: respond to customer inquiries via phone & in person.Finance to p...Show more
Customer Service Representative.Full-Time - $22-$25/hour + Commission.Suburban Pest Control is looking for a motivated, friendly, and goal-driven Customer Service Representative (CSR) to join our t...Show more
Se requiere personal Servicio al cliente.Nos orientamos a perfiles din micos y proactivos con gran habilidad de trato interpersonal.Valoraremos personas con gran facilidad de trabajo en equipo y or...Show more
We are looking for a friendly patient and tech-comfortable Customer Service Representative to help customers get set up and onboarded with their AI vending machines.This role is ideal for someone w...Show more
Customer Supply Chain Specialist.Improving Health through Science and Technology! At Aptar Pharma, we specialize in Drug Delivery offering Innovative Devices, Services and Solutions focused on the ...Show more
Velvet Horizons is a remote-based organization providing structured planning and coordination services to a broad client base.Our team is committed to delivering organized, accurate, and responsive...Show more
We are seeking motivated individuals with strong customer service skills to join one of the leading supplemental benefits providers in North America—a company that has proudly served families for o...Show more
