Customer Service Rep

Customer Service Representative

Overview

As a Customer Service Representative , you provide full-service account management regarding our products and services within an industrial distribution environment. You will serve as the primary point of contact for customers, ensuring a seamless and positive experience from inquiry to delivery.

Key Responsibilities

Order and Account Management : Process requests for orders, quotations, follow-ups, and customer returns / credits, ensuring consistency with company policies and standards.

Customer Communication : Respond thoroughly and timely to all inquiries via phone, email, or direct contact, consistently representing the company in a professional manner.

Cross-Functional Collaboration : Work closely with sales, fabrication, credit, inventory control, and warehouse personnel to promptly address and facilitate customer needs.

Issue Resolution : Investigate order entry, shipping, and billing errors, coordinate solutions with appropriate departments, and follow through to completion.

Product Expertise : Utilize online learning and company literature to understand the technical aspects of products and services, effectively facilitating the order process.

Sales Support : Increase sales by identifying opportunities and emphasizing promotions or add-on sales during the order process, leveraging strong product knowledge.

Relationship Building : Cultivate and maintain positive relationships with customers and suppliers, providing proactive follow-up to keep customers informed of the status of their requests.

Compliance : Complete required training and follow all company policies and Standard Operating Procedures (SOPs).

Required Qualifications

Minimum of 1 year of experience in customer service or sales.

Demonstrated ability to multitask effectively under time constraints (minimum 1 year experience).

Strong computer skills , with proficiency in Microsoft Windows and Office products (a plus) and experience with a large Enterprise Resource Planning (ERP) system like JDE (preferred).

Solid basic arithmetic skills (working with whole numbers, fractions, decimals, and measurements).

Please submit your resume for consideration and then give us a call at (480) 467-3200.

Compensation / Pay Rate (Up to) : $25.00 - $25.00