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Housekeeping Suite Attendant
Housekeeping Suite AttendantPacific Monarch Hotel • Honolulu, HI, United States
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Housekeeping Suite Attendant

Housekeeping Suite Attendant

Pacific Monarch Hotel • Honolulu, HI, United States
30+ days ago
Job type
  • Full-time
Job description

Overview

Job Location : Pacific Monarch - Honolulu, HI

Salary Range : $22.39 - $22.39 Hourly

About our company :

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the travelers journeyinviting them to experience the frequency of each hotels locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboards award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.

Springboard Hospitality maintains corporate offices in Los Angeles and Honolulu, while also supporting a modern work remote culture for select positions. Source : Springboard Hospitality

Primary mission :

This position will be responsible for maintaining the cleanliness / sanitation of guest rooms, guest corridors, elevators, and all assigned areas. He / she is also responsible for delivering items to guest rooms (irons, towels, extra pillows, etc). This associate will handle daily cleaning and maintenance / sanitation of the guest rooms, public areas and pool / health club. The qualified candidate will have open availability and / or can work the evening shift.

Responsibilities

  • Reports to Director of Housekeeping / Executive Housekeeper / Housekeeping Manager / Housekeeping Supervisor / Hotel Manager
  • Supports the Housekeeping team
  • Ability to walk, kneel, stoop, and stand for entire shift while cleaning and servicing guest rooms and perform medium work exerting up to 50 pounds of force occasionally, and / or 20 pounds of force frequently or constantly lift, carry, push, or otherwise move objects.
  • Strip beds, remove soiled linen, terry and trash from guestrooms and take to the appropriate locations in the prescribed manner.
  • Check under beds and sofas for debris, clean bedroom / closet area, and make beds in the prescribed manner.
  • Vacuum, sweep and mop floors to ensure guest room areas, balconies and hallways are free from debris
  • Dust furniture / lamps / headboards / pictures / planters / chimney / chimney floor, clean kitchen counters / cabinets / drawers / refrigerators in the prescribed manner.
  • Clean bathroom counters, floors, showers / tub in the prescribed manner.
  • Report any missing / found articles, damage or maintenance problems to the Housekeeping Supervisor.
  • Receive assigned section, keys, supplies and any priority requests from the Housekeeping Supervisor.
  • Respond at all times, in a friendly, helpful and courteous manner to guests, managers and fellow associates. Report all guest issues and complaints to management.

Qualifications

  • Adapt to workload based on hotel occupancy.
  • Multitask, organize and prioritize tasks on an hourly and daily basis.
  • Work well with others in a team environment.
  • Work well under time constraint- clear thinking and remaining calm.
  • Perform job duties with attention to detail, speed and efficiency.
  • Follow directions effectively.
  • Work with minimal supervision.
  • Maintain confidentiality of guest and hotel information
  • Experience

  • Prior Experience : 1+ experience in hospitality preferred or equivalent establishment (required)
  • IT Expertise : Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.
  • Education : High School diploma or GED required; college degree preferred.
  • Subject Expertise : Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
  • Other expectations

  • Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
  • Demonstrate a working knowledge of all company safety and security procedures.
  • Travel required : As needed for hotel familiarization, content creation shoots and to meet with colleagues.
  • Hours Required : Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24 / 7 and some weekend or holiday work may occasionally be required.
  • Benefits

  • Full Time Benefits : Competitive Base Salary; PTO; Medical, Dental, Vision, Life, Pet Insurance; 401K; Costco Membership; Bereavement Leave; Management Contract Referral Program; Education Assistance
  • Additional Per Position : Employee Rates at all of Springboard Hospitalitys 35+ Hotels; Monthly Cell Phone Stipend; Dry Cleaning Services; Hotel Level Executive Bonus Program; Retention Bonuses; Lead Share Program; Associate of the Month / Quarter & Company-wide Associate of the Year Programs; Associate Referral Bonus Program
  • Springboard Hospitality Core Values :

  • CONNECTED. We are plugged into people, technology and the cutting edge of culture.
  • INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
  • COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
  • PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
  • DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.
  • Source : Springboard Hospitality

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