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Operations Manager (Denver)
Operations Manager (Denver)SS&C Technologies • Denver, CO, US
Operations Manager (Denver)

Operations Manager (Denver)

SS&C Technologies • Denver, CO, US
21 hours ago
Job type
  • Part-time
Job description

Operations Manager, Technical Support Team

Location : Denver, CO | Hybrid

Get To Know Us :

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

SS&C is hiring an Operations Manager to support Calastones production services through a pending acquisition, ensuring stability pre-close and scalable run-state post-close. This role will oversee US production services for the Calastone portfolio, owning stability, first-line assistance, complex incident management, and service governance.

Why You Will Love It Here!

  • Flexibility : Hybrid Work Model and Business Casual Dress Code, including jeans
  • Your Future : 401k Matching Program, Professional Development Reimbursement
  • Work / Life Balance : Flexible Personal / Vacation Time Off, Sick Leave, Paid Holidays
  • Your Wellbeing : Medical, Dental, Vision, Employee Assistance Program, Parental Leave
  • Wide Ranging Perspectives : Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
  • Training : Hands-On, Team-Customized, including SS&C University
  • Extra Perks : Discounts on fitness clubs, travel and more!

What You Will Get To Do :

  • Lead and mentor the US Operations team supporting the Calastone business, strengthening capability, performance, and delivery of operational objectives.
  • Proactively monitor production services to ensure reliability, stability, and performance; own first-line assistance to internal and external customers and drive timely, accurate issue resolution.
  • Run service governance and knowledge-sharing rhythms to close skill gaps; partner with Operations leadership and Service Transition to increase first-line resolution rates.
  • Build and maintain executive-level client relationships through proactive engagement, service reviews, and escalation management; identify service optimization opportunities and communicate them to senior management.
  • Act as the escalation point for complex regional referrals and as incident manager for service incidents, driving structured investigation, root-cause analysis, and rapid resolution.
  • Coordinate code releases and client communications with QA and Development; validate pre-production checks and standards prior to release.
  • Partner with implementation teams to capture production requirements during client setup and ensure smooth transition into live operations.
  • Coordinate with customers, internal technical teams, and data-center providers during implementations with clear, efficient communication.
  • Contribute to continuous improvement through process optimization, automation, and adoption of best practices.
  • Participate in an on-call rotation; support offset coverage for East and West Coast operations.
  • What You Will Bring :

  • Significant experience in incident management, application support, and operations in a client-facing financial services environment.
  • Ability to serve as Change Manager; strong knowledge of ITIL 4 Change Enablement practices.
  • Demonstrated experience across project delivery life cycles using industry best practices; broader ITIL knowledge beneficial.
  • Familiarity with transactional or real-time banking services; exposure to Liquidity Portals, Money Markets, or Mutual Funds is advantageous.
  • Technical proficiency across databases / SQL, MQ, SWIFT, ISO 15022 / 20022, FIX, XML, authentication / certification, and secure FTP.
  • Experience with Salesforce or a similar CRM platform.
  • Calm, professional presence under pressure; inclusive leadership, strong communication, and high attention to detail.
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    Operation Manager • Denver, CO, US

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