Public Service Representative 4, Underfill Option of Public Service Representative 3

Public Service Representative 4, Underfill Option of Public Service Representative 3

The Oregon State Police in Salem, Oregon is hiring for one (1) Full-Time, Permanent Public Service Representative 4, Underfill Option of Public Service Representative 3 position. This position will be in-office without the option for a remote or hybrid work schedule.

Studies have shown that people from underrepresented backgrounds are less likely to apply for jobs unless they believe they meet all the qualifications and preferred skills described in a job description. We are most interested in finding the best candidate for the job and recognize that candidate may be one who comes from a less traditional background. If you meet key qualifications for the job and believe you would be a good fit, we encourage you to apply; please use your resume and cover letter to address your qualifications and the preferred skills for this position.

If you are a current OSP AFSCME employee and you wish to receive preference as an internal applicant, you must apply in Workday by end of day on 01/26/2026. If you apply after this time, you will not receive internal preference and your interview materials will be reviewed along with external applicants. This recruitment will remain open until 04/08/2026, or until filled, with application review dates occurring approximately every two weeks beginning 01/26/2026. We may close the announcement at any time after this date when we have received an adequate number of applications.

If you require an alternate format to complete the employment process, or to request a copy of the position description, please contact osp.recruiting@osp.oregon.gov and reference REQ-193568.

The salary listed is the non-PERS (Public Employee Retirement System) qualifying salary range. Prior to applying you should ensure all sections of your Workday Job History page is accurate and complete. This information is utilized during the pay equity analysis phase.

The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

Summary of Job Duties:

In this position, you will perform all technical functions through analysis and interpretation of laws, rules, and policies in support of the state Firearms Instant Check System program. This process includes timely and accurate identification and decision making for approval or disqualification of firearm transfers for federally licensed firearm dealers (FFL's), and private parties while utilizing multiple databases and fingerprint-based criminal history files; communicates and explains rules and regulations to customers who intend to purchase or have been delayed or denied the transfer of a firearm, and responds to customer complaints and challenges to decisions made by the Unit; conducts further research of databases, courts, law enforcement agencies and other government agencies in order to gather information used to make decisions regarding the approval, delay or denial of a firearms purchase and document accordingly.

The FICS Unit serves the public in processing background checks 7 days a week, within the hours of 8am-10pm. This includes regular weekends and holidays (except Thanksgiving and Christmas).

You must be able to provide credible sworn testimony in a criminal or civil proceeding arising from the performance of duties. This includes cogently, accurately, and appropriately qualifying and explaining any results, conclusions, and opinions so their significance is understood.

Minimum Qualifications/Eligibility Requirements: Public Service Representative 4 ($4,203.00 - $5,838.00)

Three years of experience performing public contact and/or customer service duties comparable to the work of a Public Service Representative. At least two years of this experience must include dealing with the public in-person or by phone providing information about services and programs; explaining rules, programs, and procedures; and/or providing assistance, explaining requirements, and gaining compliance.

Minimum Qualifications/Eligibility Requirements: Public Service Representative 3 (Underfill Option $3,427.00 - $4,620.00)

Two years of experience in customer service. One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.

*Note: Effective Feb. 1, 2026, the compensation plan for this position will be increased to reflect a Cost-of-Living Adjustment (COLA) of 2.5%. The salary listed in this posting does not reflect the COLA.

Preferred Skills:

• Demonstrate knowledge of state and federal firearm disqualifiers/prohibitors.
• Ability to work nights, weekends, and holidays as a regular schedule.
• Demonstrate ability to apply excellent internal and external customer service skills.
• Demonstrate ability to apply policies and procedures to job duties.
• Demonstrate independent judgement to analyze data received to make a decision or determination.

Special Qualifications:

• Must be LEDS certified at the Inquiry and Entry levels, or able to obtain certification within 6 months of hire.

Selection Process:

• Interview

How to Apply:

Apply in Workday by the deadline listed above, failure to submit your application by 11:59PM of the above listed date will result in automatic disqualification of your application. You must submit a resume demonstrating your experience as it relates to the minimum qualifications for the position. In addition to a resume, you must submit a cover letter no more than two pages in length addressing how you meet the preferred skills for this position. Failure to attach a resume addressing the minimum qualifications and a cover letter addressing the preferred skills will result in disqualification of your application. Please submit these documents in either MS Word or PDF format.

This position is covered by an AFSCME Collective Bargaining Agreement. Current OSP AFSCME Local 896 employees who meet the minimum qualifications of this position will be given preference in the selection process. Current OSP employees should refer to the Filling of Vacancies policy for additional information.

The Oregon State Police does not offer visa sponsorships.

U.S. Veteran and/or Oregon National Guard Servicemember Status Designation

Eligible veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference.