IT Walk-Up Technician

We have an outstanding Contract position for anIT Walk-Up Technicianto join a leading Company located inLaurel, MD.

US Citizenship is required.

Candidate must have the ability to obtain and maintain a Secret Security Clearance.

Work location 100% onsite in Laurel, MD

Must have a Valid Driver's license

We are seeking an IT Walk-up Support Technician to help us support the information technology needs of the nation's leading university-affiliated research center. You will be working with engineers, scientists, and business professionals who are addressing critical challenges of our nation . We ranked as one of Computerworld's Top Places to Work in IT 6 years running and want to add bright, dedicated hardworking technicians to our group .

Responsibilities :

Your main responsibility will be to provide onsite, in-person IT support services for customers including troubleshooting hardware, software, network connectivity, and mobile device issues, and performing account administration tasks in a fast-paced walk-up help desk.

You will research, analyze, and diagnose problems with client systems using detailed processes where available and best practices where not.

You will provide appropriate documentation on services provided and status updates as needed.

You will perform other duties, as assigned, including driving APL vehicles as necessary.

Basic Hiring Criteria :

At least 5 years of a relevant Tier 2 IT-related Support work experience.

Must be a U.S. Citizen

Possess a valid state of residence driver's license. The selected candidate will undergo a motor vehicle driving record review .

Must be able to obtain Secret-level security clearance. If selected, you will be subject to a government security clearance investigation and must meet the requirements for access to classified information. Eligibility requirements include U.S. citizenship.

Have the ability to troubleshoot and resolve technical problems for clients to independently resolve widely varying problems using current job knowledge and using research and external resources.

Have hardware, software, and networking troubleshooting experience hardware experience must include laptops and mobile devices , software experience includes Windows, Macintosh, and Microsoft Office , networking experience to include understanding TCP / IP and DNS, Active Directory, and Exchange.

Must be an excellent communicator, highly motivated, and have excellent customer service skills with the ability to work with all levels of staff.

Are willing and able to support operations and work necessary hours to complete critical tasks and / or troubleshooting and work in a fast-paced walk-up space, in person with customers.

Desired Qualifications :

Bachelor's Degree in an IT-related field.

Possess enterprise-level experience with Linux, Windows, Mac, and / or iOS.

Possess certifications : ITIL, Microsoft Certified Professional (MCP), Apple Certified Macintosh Technician (ACMT), HDI Support Analyst.

Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance