Job Description
Job Description
This position has a set schedule every week : Monday, Tuesday, & Wednesday 8 : 30am - 5 : 00pm, and Thursday 8 : 30am - 3 : 00pm.
The role of Receptionist is the initial point of contact for credit union members and the public. The successful candidate will :
- Answer incoming calls and forward them to the appropriate parties.
- Welcome members and the public.
- Respond to members’ requests for information about their accounts in a timely manner and answer questions about Triangle products and services.
- In this busy office, the duties also include filing, sorting incoming mail, booking appointments and operating office equipment, such as, fax machine and postage meter.
- Promote products and services to meet or exceed branch and company objectives; cross-selling products and services.
Qualifications : Education :
HS diploma or GED
Skills :
Superior customer service skills, providing friendly, professional, personalized service to all members, using Service Strategies.- Strong computer skills.Excellent phone and communication skills.Ability to multi-task, with strong attention to detail.Ability to stay focused on the job, work efficiently under tight deadlines.Handling member account transactions with accuracy and a sense of urgencyWork collaboratively with all internal members to resolve all member inquiries in a timely and efficient manner.- Sales acumen.Bilingual-Spanish a plus.Experience :
Previous receptionist experience is preferred.
Physical Requirements :
Ability to stand for long periods of time.Ability to lift 10 pounds.Bending, twisting, squatting, reaching.Triangle Credit Union is proud to be an Affirmative Action / Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited to use the online application process, you may contact the Human Resources Department at 603-889-2470 for other options to apply.Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities