Human Resources Assistant

Job Summary :

We are seeking an experienced HR Contact Center Support Specialist to join our team. This role focuses on providing high-quality customer service by handling inbound calls, resolving employee inquiries, and supporting HR processes. The ideal candidate will bring a strong background in contact center operations, payroll inquiry resolution, and case management tools (ServiceNow preferred) , along with excellent administrative and communication skills.

Key Responsibilities :

• Manage inbound employee and HR calls , providing assistance and creating cases as needed.
• Support payroll inquiries by applying knowledge of timekeeping / payroll logic and directing issues to the correct resolution team.
• Provide day-to-day support for HR processes, including :
• Tuition reimbursement processing
• Employee verifications
• Policy questions, compliance, and acknowledgements
• Document and maintain employee data changes and performance reports.
• Utilize ServiceNow case management system and call management tools effectively.
• Partner closely with payroll and HR teams to ensure timely and accurate support.
• Perform administrative duties, ensuring accuracy, attention to detail, and compliance with company policies.

Qualifications & Requirements :