Conference Services Manager - Dollywood's DreamMore Resort & Spa and Dollywood's HeartSong Lodge & Resort - Exempt

Conference Services Manager - Dollywood's DreamMore Resort & Spa and Dollywood's HeartSong Lodge & Resort - Exempt

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across Dollywood Resorts which includes over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our plan is to grow our resort footprint to over 1200 rooms across five resorts at Dollywood and to add other resorts to our overall company resort portfolio.

Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Conference Services Manager who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand and our region.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our hosts, guests, and community while simultaneously ensuring the success and profitability of our unique culinary offerings. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to their life and work. We are seeking an individual who has the ability to bring the vision of the Dollywood Resorts to life. The recipe for the right Conference Services Manager will be equal parts curious learner, innovator, administrator, mentor and motivator.

This position is responsible for developing catering accounts, as sold, and former clients for the purpose of achieving assigned catering and associated room revenue goals as established in the hotels budget. Additionally, this position is responsible for managing convention services to ensure a high degree of customer satisfaction, generate increased revenues, and nurture return business.

Summary of Essential Functions & Responsibilities :

• Act as onsite contact for all assigned groups, as well as working with the customer to produce BEO's and Convention Resumes
• Ensures that all special arrangements - Food and Beverage, Audio Visual, and other
• Ensures timely distribution of all BEO's and Resumes to the appropriate departments and follows up if any
• Maintains detailed files, notes, records, and trace systems to ensure event meets with customer expectations
• Verifies space requirements and meeting room set-up with the client, and ensures that public space needed is properly maintained and in good condition
• Confirms revisions in agendas, room blocks, BEO's and notifies corresponding departments in a timely manner
• Finalizes the program / agenda with client and checks all scheduled functions one hour prior to start time
• Review event sheets and work with appropriate departments to ensure quality and satisfaction
• Maintains positive guest and employee relations through prompt, precise, and courteous communication, other duties as assigned
• Use analytical skills for measuring business potential and value to the hotel
• Interact with all levels of customers and hotel management
• Keep up with current event trends to provide creative setups, menus, and programming to clients
• Thinks creatively in event design, culinary skills and developing inspiration for the client

Management reserves the right to change and / or add to these duties at any time

Education and Experience Required :

Knowledge, Skills, and Abilities :

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.