Personal Banker Associate I

Make Banking A Fifth Third Better

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General Function :

Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week on-boarding and education program. The Personal Banker I is a Financial Center position focused on the consultative sales process to meet the financial needs of customers or prospects. The role is responsible for processing teller transactions and working as a member of the platform staff.

Essential Duties and Responsibilities :

• Use the consultative sales process to build a thorough customer profile.
• Maintain an in-depth knowledge of Retail consumer and small business products / services.
• Utilize Marketing tools to proactively reach out to customers.
• Focus on cross-selling to existing customer base and engage in outside sales activities.
• Establish close working relationships with assigned Business Partners.
• Meet / exceed customer experience and individual / team production goals.
• Provide guidance to CSRs with respect to the sales and referral process.
• Promote customer satisfaction with a friendly, helpful demeanor.
• Act with confidence by answering customer questions and owning customer issues.
• Maintain a position of trust and responsibility by keeping all business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics.
• Adhere to established policies and procedures while opening / servicing Retail products.
• Participate in the consumer loan and bankcard process.
• Participate in the opening / closing process of the Financial Center or Bank Mart.
• Keep up to date on Retail procedures to mitigate fraudulent activity.

Supervisory Responsibilities :

None.

Minimum Knowledge, Skills and Abilities Required :

Working Conditions :

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.