Intake Specialist - RA Support

Job Description

Job Description

Salary : $23.00 - $25.00 per hour

We are looking for a compassionate, caring Intake Specialist / Recovery Assistant Support person to join our team and make a difference in the lives of others!

The Divided Sky Foundation is an abstinence-based 12 Step residential recovery program located in Ludlow, Vermont. Our mission is to provide educational and introspective programming to foster a sober and productive foundation for individuals affected by addiction. By offering a diverse collection of strategies and approaches to recovery anchored in the 12 Steps, emotional sobriety, and mindfulness we will support individuals to construct and utilize the tools necessary to thrive in long-term recovery.

General Description

The Intake Specialist / Recovery Assistant (RA) Support provides direct support to the admissions and intake process for prospective and incoming guests, paving the way for a smooth transition into the Divided Sky Residential Recovery Program (DSRRP). As one of the initial points of contact for the DSRRP, this individual plays a pivotal role in ensuring that each guest is welcomed with compassion and care, sharing program expectations and guidelines for their stay. This may include conducting initial phone screenings to share with the admissions coordinator, handling the physical intake process for new guests, providing backup, as needed, to the Admissions and Intake Coordinator, and supporting the discharge process.

In addition, the Intake Specialist / RA Support will provide support, as needed, for the RA team. In this role, they will facilitate and monitor daily routines of residential programming and living for our guests. The duties include providing emotional support and a safe environment for individuals in our community, supporting the rest of the team through participation in our processes and systems, keeping up with the cleanliness of the facility, and otherwise providing boots on the ground support as needed in our 24 / 7 program. They should set an example of a strong recovery with an ability to empathize and perform stable boundaries. This is a boots-on-the-ground and fast-paced job that requires a great deal of time on your feet, climbing stairs, and moving around the facility.

Intake and Admissions Accountabilities

• Follow established procedures to prescreen prospective guests and share results with Admissions and Intake Coordinator
• Update CRM database
• Welcome new guests following intake protocols. Complete all intake forms on admission of all guests, including orientation form, and initial searches of belongings.
• Provide a complete and comprehensive orientation for new guests to rules, handbook, expectations, programming, and areas needed for assistance upon arrival. Communicate to RA team if backup
• Ensure that all RA staff are trained on current intake processes and procedures.
• Share guest details from intake with the on-site team using appropriate communication channels, as necessary.
• Compile weekly census and intake data and share to established distribution list.
• Provide backup support to Admissions and Intake Coordinator as needed including handling admissions calls; absence coverage; and maintaining CRM database.
• Assist with discharge process as needed.
• Other duties as may be assigned.

Recovery Assistant Accountabilities

Core Values- Promote and adhere to the workplace values of kindness, teamwork, empathy, integrity, excellence and mission.

Education, Experience, Skills

Work Conditions and Physical Requirements