Overview
POSITION OBJECTIVE : Responsible for supervising visits and providing a safe, secure environment physically, mentally, and emotionally for children, families, and their visitors. The location of visits is determined by space availability and agreement between staff and parties involved. Employees' schedules are flexible and determined by the Parenting Time Manager or designated staff based on the total number of service hours requested.
Responsibilities
Operations (90%)
- Monitor and supervise visits of non-custodial parents with child(ren). This includes observing and recording all interactions with both parties from the start of the visit to the end of the visit.
- Ensure adherence and compliance with any established policies, orders, agreements, or contracts.
- Provide intervention, de-escalation, conflict management, and redirection to maintain a safe and healthy visit environment for all parties.
- Collaborate with and treat staff, families, social workers, Guardian Ad Litem, and others involved in the family's case with respect and dignity.
- Be prompt and reliable in keeping scheduled visitation appointments and agreed schedules.
- Inform Parenting Time Manager of vacations or other time off requests with at least two weeks' notice. If ill or for sudden unplanned incidents, provide as much advance notice as possible.
Administration (10%)
Maintain and submit accurate records of visits, incidents, and reports for each case.Record service time accurately and honestly. Turn in this information to the Parenting Time Manager by the required timeline.Maintain contact with the Parenting Time Manager and stay current with information, education, and training.Ensure and manage safe, clean, and accessible facility space for visits.Ensure Family Pathways Mission, Vision, Guiding Principles, including rules of privacy and confidentiality.Education, Experience, and Qualifications
High school diploma or equivalent required.Must pass background check.Be able to observe and document via typing concurrently.Must be dependable, flexible, and patient.Be sensitive to the needs of the families we work with, including low-income and diverse populations.Experience working with children and families is desirable.Capable of handling high stress and emergencies if necessary.Must have a dependable vehicle, a current and valid MN state driver's license, and proof of insurance.Position requires the ability to sit for extended periods, close vision, and the ability to adjust focus.Proficiency in Microsoft Office, Adobe Acrobat products, and online communication platforms such as Zoom, Teams, etc.Family Pathways Benefits
Eligibility is based on average hours worked per week. Benefits include health insurance with optional HSA, dental, vision, employer-paid group life term insurance, supplemental group term life insurance, AD&D, long-term disability, short-term disability, critical illness, accident insurance, employee assistance program, and retirement plan with an employer match. In addition to these benefits, Family Pathways offers full-time employees a competitive paid time off package, which includes paid holidays and floating holidays.
Family Pathways is an Equal Opportunity Employer
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.
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