IT Intern

Please note : resume is required for this position.

Pay Rate : $14.25 / hour

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform day-to-day tasks to support assigned area with meeting business needs while satisfying internship requirements
• Complete special projects to support assigned area with meeting business needs while satisfying internship requirements
• Provide accurate and consistent support in assigned department
• Log, troubleshoot, diagnose, assign track and follow up on Help Desk calls and requests
• Facilitate the problem solving process between the end user and IT staff in order to expedient problem resolution
• Escalate issues as appropriate
• Provide end user support of hardware and software systems
• Maintain, review and update department documentation, problem and solution documentation and procedures and processes
• Maintain files for IT service requests
• Ensure proper protocols are followed for all submitted requests
• Track application and system documentation as well as training materials
• Monitor the Help Desk ticketing system and ensure all work orders are assigned, updated and handled according to Help Desk procedures
• Manage assigned applications (at multiple Treasure Island and Prairie Island locations) including installation, implementation, documentation, maintaining, supporting and troubleshooting
• Conduct testing on systems and document results
• Collaborate with other IT staff and vendors to provide support
• Create, monitor and process user requests following established procedures
• Assist and mentor help desk staff and ensure help desk coverage
• Assist in troubleshooting spreadsheets, databases and other office productivity tools
• Administer and maintain Active Directory (AD, GPOs, OUs, DCs), Exchange, SCCM, DNS and DHCP
• Perform server administration tasks, including user / group administration, security permissions, group policies, print services, research event log warnings and errors and resource monitoring ensuring system architecture components work together seamlessly
• Assist Network Team in supporting and maintaining of the network infrastructure
• Install and upgrade computer components and software, manage virtual servers and integrate automation processes
• Configure and install various network devices and services (i.e. routers, switches, firewalls, VPN, Wireless)
• Specify hardware, software, topologies, communications standards and transmission media for the business goals of the organization
• Manage Data Center, including power and environmental requirements
• Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs

Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements.

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required :

Preferred :

Skills

Required :

Abilities

Required :

REQUIRED TRAINING

PHYSICAL DEMANDS

WORKING ENVIRONMENT