Customer Service Representative

Benefits / Perks:

• Monthly performance bonuses
• Paid time off
• 401(k) employer match
• Insurance: medical, dental, vision
• Opportunity for advancement
• Birthday celebrations
• Social events

Company Culture:
We’re a diverse, upbeat team that values kindness, respect, honesty, accountability, and teamwork. Our office vibe is casual and friendly, but we take our work seriously—we’re here to deliver the best customer service our customers have ever had.

Responsibilities:

• Respond promptly to customer emails, phone calls, and live chats with clear, professional, grammatically correct communication
• Identify customer needs, ask effective clarifying questions, and provide accurate, helpful solutions
• Troubleshoot common issues and follow written procedures for a variety of support topics
• Resolve customer concerns with a customer-first mindset; you’ll be empowered to “make it right”
• Document all customer interactions clearly and thoroughly
• Enter orders and update customer/order details accurately in our systems
• Escalate complex issues when needed and follow through to completion

Qualifications:

• High school diploma/GED
• Prior experience as a Customer Service Representative, or in a similar role
• Strong computer skills and comfort working in browser-based systems and Microsoft Office 365
• Excellent written communication skills and professional phone etiquette
• Strong active listening skills and the ability to stay calm with frustrated customers
• Strong problem-solving ability and good judgment
• Highly organized with the ability to prioritize tasks and manage time effectively

Job Summary:
You will join a small, tight-knit team maintaining our 5-star Google reviews. You will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have an excellent customer service experience with our company. You are encouraged to apply if you are articulate, computer savvy, and genuinely enjoy helping customers