Delivery Service Excellence Supervisor

Time Type : Full time

Remote Type : Job Family Group :

Market Operations

Job Description Summary :

The Supervisor, Delivery Service Excellence is responsible for overseeing, evaluating, enhancing, and leading improvements within the Delivery Department. Duties include providing collective guidance to the delivery supervisory team and specific directions to Drivers, Routing, Safety, and compliance. This role will review routes, route plans, stop types, service times, classifications, driver performance, delivery frequency to create optimized distribution plans.

Job Description : Schedule

Monday-Friday

11 AM - 7 : 30 PM

Job Responsibilities :

Ensure market is optimizing the distribution of products and resources.

• Monitor and evaluate actual versus predicted routing, determine root causes of issues and propose / lead recommendations and implementation of resolutions.
• Complete pre and post shift reviews with each driver.
• Act as liaison between field delivery supervisors, drivers, sales leaders, and routing team.
• Communicating proactively with Drivers to ensure adherence to daily distribution schedules and that the department meets performance goals.
• Assist in direction of Delivery Supervisors in field, guiding them for support, training, and information validation or investigation as needed.
• Reviews distribution productivity reporting to appropriate supervisor for review and determination. Suggests efficiency ideas, cost reduction measures and assist with implementation of distribution changes.

Effectively supports managing the delivery operations team.

Contribute to DOT compliance, which may include DOT safety requirements and DOT drug screening.

Oversee or aide in the function of timely and accurate verification and processing of the daily delivery driver invoices, associated paperwork, returns and collections.

Acts as customer and sales interface to identify opportunities, resolve issues or discrepanciesand create a cohesive relationship

Foster and maintain a collaborative relationship with the sales, warehouse, delivery and customer service departments to resolve all customer or distribution opportunities

Execute scheduled daily communications to Operations and Market Commercial Leadership.

Supervise the proper selection and utilization of Company assets in support of the Distribution department and . Coordinate required repairs with proper departments as necessary.

Other duties, as assigned by the jobholder’s supervisor, may also be required.

Minimum Qualifications :

Preferred Qualifications :

Physical Requirements :

Competencies :

This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description.

Compensation : $63,000-$75,000 salary range

This position is eligible to participate in a bonus program. Metrics and level of participation are determined annually.

This position is eligible for health care benefits, life insurance, time off benefits and participation in the Company’s 401(k) plan

Breakthru Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available here . If you need a reasonable accommodation because of a disability for any part of the employment process, please call (708) 298-3536 and let us know the nature of your request and your contact information.