Support Specialist I - Silver Legacy (Reno)

Starting pay : $19.00 USD

JOB SUMMARY

The MIS Specialist’s role is to ensure proper system operations. IT Specialists perform computer technical support services for all IT equipment.

ESSENTIAL DUITIES AND RESPONSIBILITIES (May include, but is not limited to the following)

• Field incoming help requests from end users via both telephone and e-mail
• Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
• Records, tracks, and documents the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken
• Applies diagnostic utilities to aid in troubleshooting
• Access’ software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
• Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
• Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
• Exemplify our core values, family style service, our mission and vision
• Exemplify our DEI (diversity, equity, inclusion) culture
• Performs other job-related duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

Advanced knowledge of basic computer hardware

Experience with desktop and server operating systems, including

Extensive application support experience

Knowledge of programming languages

Working knowledge of a range of diagnostic utilities

Ability to conduct and direct research into IT issues and products

High School Diploma or GED equivalent.Four-year college diploma or university degree in computer systems design or computer science, and / or 5 years equivalent work preferred

Ability to obtain and maintain required licensure

PHYSICAL DEMANDS AND WORK ENVIRONMENT ( May be required in order to perform the essential functions of the position)

Ability to stand or sit for long periods of time

Work area is subject to variable temperatures

May be subject to smoking environment and moderate noise

GUEST SERVICE (INTERNAL / EXTERNAL) STANDARDS : Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS : Must have the ability to provide internal / external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading / writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and individuals’ religious beliefs or practices.

As a part of the new hire process, candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.