IT Technician

Salary Range : $75,000.00 To $100,000.00 Annually

Summary

Mountain View Fire Rescue is a full-service fire department that goes beyond the traditional fire service. We are committed to the safety of our community and assisting in being prepared for the unexpected. We believe in holding our department to the highest standard. Mountain View Fire Rescue is defining the future in emergency services and community involvement. We are doing this by embracing high moral and ethical standards; we have zero tolerance for mediocrity, status quo, and irresponsible government. We take the responsibility you have entrusted us with in the highest regard and intend to honor you by not losing it.

We are seeking a skilled and motivated IT Technician to join our dynamic team. The ideal candidate will be responsible for providing onsite and remote technical support, troubleshooting hardware and software issues, and ensuring the optimal functionality of our IT systems. This role requires a combination of technical expertise, problem-solving skills, and excellent customer service. This is an in-person position which will require significant time in the field, driving and working in various locations across our District.

Primary Functions

Diagnose and resolve hardware and software issues on-site and remotely

Install, configure, and maintain IT equipment such as computers, radios, printers, cell phones, and networking devices

Provide technical support for software applications and operating systems

Assist IT team to ensure maximum availability of the 24 / 7 emergency response infrastructure, including CAD / radio connectivity and station alerting

Configure new user accounts and assist with account and group changes

Log service activity and maintain thorough documentation of technical procedures

Provide end-user training and education on best practices and preventive maintenance

Assist IT team with managing Microsoft 365 environment and other District applications, including updates and backups

Collaborate with IT team on the design and implementation of technology projects and division goals

Communicate status updates, critical issues / incidents, and recommendations to the IT team in a timely and effective manner

Address all technical support issues in a timely manner with outstanding customer service

Provide rotating on-call support for critical outages and emergencies

Contribute to the division budget and goal-planning process

Perform other duties as assigned

Knowledge, Skills, and Abilities

Ability to work independently, efficiently, and manage multiple tasks

Strength in providing great customer service to District employees and residents

Integrity to manage administrative tools and information confidentially and professionally

Ability to plan and prioritize daily support requests

Ability to maintain excellent relationships with IT team, staff, and vendors

Capacity to adhere to established IT processes and values

Desire and ability to continuously adapt, learn, and cross-train

Strong written and oral communication skills

Comfortable travelling between various District locations and ability to operate a motor vehicle safely

Ability to work under pressure and be flexible to changing priorities

Expertise with Windows and proficiency with Mac, iOS, and Android operating systems

Experience with Microsoft 365 and other cloud-based application administration

Aptitude in installing, troubleshooting, and fixing PCs and other hardware

Proficiency with basic Windows tools / commands such as Powershell, Ping, and Tracert

Proficiency with networking concepts, TCP / IP, network cabling, and networking devices

Fluency with ticketing systems and remote support tools

Understanding of cybersecurity and best practices

Ability to work within the command structure of a fire organization

Possess and maintain :

Education and Experience

High School Diploma or GED is required

Minimum associates degree in a technology-related field from an accredited college or university is preferred

Minimum three years of experience in an information technology role. Equivalent combinations of education and experience may be considered.

Professional technology certifications such as A+, Network+, CCNA are preferred

Previous experience with an emergency response organization is desirable

Working Conditions and Physical Requirements

While performing the duties of this job, the employee is regularly required to see, hear, talk, stand, twist, and use repetitive motions, as well as demonstrate manual dexterity in the conduct of work. Work involves heavy (20 lbs. and over) lifting and carrying, sitting, standing, walking, pulling, pushing, bending, kneeling, and climbing to varying degrees depending on circumstances. Must be able to work under pressure / stress in emergency and non- emergency situations. The employee must be able to travel between district locations and other destinations physically and may be exposed to inclement weather.

This position is eligible for company benefits, including, but not limited to, medical, dental, and vision coverage, life and AD&D, shortand long-term disability coverage, paid time off, employee assistance, participation in the pension plan to include District match, supplemental retirement program, and other voluntary benefits.

Compensation : $75,000 - $100,000 Annually. Pay will vary based on job-related factors such as education, experience, training, skills, and abilities.

Please note that the address of the position will be changing to our new headquarters in the third quarter of 2025 to :

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