Trust & Security and Crisis Communications Vice President

The Communications Team at Chase is seeking a communications professional to join the newly-formed Trust & Security and Crisis Communications team. This person will support existing team member’s work across a variety of challenging areas including fraud and scam prevention, payments, and other issues.

As a Trust & Security and Crisis Communications Vice President within the Consumer & Community Banking Communications team you will be responsible for developing and executing comprehensive strategies to manage complex issues that impact the firm’s reputation, with a focus on trust, security, fraud and scam prevention, payments, litigation, and other high-profile topics. In addition, you will serve as a strategic advisor to senior leadership and cross-functional partners, including operations, legal, product, government relations, and marketing.

Job responsibilities

• Lead the development and implementation of issues management strategies to protect and enhance the firm’s reputation.
• Serve as a primary point of contact and advisor to cross-functional partners during challenging situations, providing counsel on communications approaches and reputational risk mitigation.
• Oversee the monitoring and analysis of media coverage and public sentiment on key issues, delivering actionable insights and recommendations to leadership and stakeholders.
• Direct the creation of clear, compelling, and timely communications for both internal and external audiences, including press releases, statements, Q&As, and executive messaging.
• Manage relationships with media and key influencers, ensuring accurate and balanced coverage of the firm’s position on sensitive topics.
• Step in and support proactive communications strategies across a variety of issue areas.
• Mentor more junior team members on issues management, collaboration, and continuous improvement.

Required qualifications, capabilities, and skills :

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