Customer Service Representative

Job Description

Job Description

C.H. Thompson is currently seeking a highly organized and customer-focused Customer Service Representative to manage front-line communication with our customers. This role is responsible for answering phones, responding to emails, and assisting customers at our shipping / receiving office window. The ideal candidate will be proactive, detail-oriented, and able to manage multiple priorities in a fast-paced environment.

About Us :

C.H. Thompson is a premier one-stop-shop for all of your finishing needs. Our continuous focus on improving quality and increasing productivity has made CH Thompson Finishing a leader in the industry.

We offer several services including anodizing, painting, powder coating, intricate masking and silk screening, allowing us to provide multiple finishes on individual parts. We service a multitude of industries including; aerospace, agricultural, automotive, computer, electronics, household, industrial, medical and military. Our customer base ranges from small privately owned machine shops to top Fortune 500 companies such as Lockheed Martin, General Dynamics and BAE Systems.

We are also proud to be ISO 9001 : 2015, AS9100D and NADCAP certified!

Position Overview

Customer Communication & Support

• Answer incoming phone calls and respond to customer emails in a timely, professional, and courteous manner.
• Greet and assist customers at the shipping / receiving office window, ensuring a positive in-person experience.
• Serve as the primary liaison for all customer correspondence, ensuring customers receive prompt and accurate information.
• Address customer complaints and issues, resolving standard inquiries independently or escalating complex issues to the appropriate team members in a timely manner.
• Document customer interactions, questions, and requests; ensure proper follow-up and resolution.
• Develop strong relationships with key customers, ensuring their needs are met promptly.
• Collaborate with sales, production, and quality control teams to ensure all aspects of the customer experience, from order entry to fulfillment, are seamless and efficient.

Order Management & Coordination

On-Time Delivery & Internal Collaboration

Shipping & Receiving Oversight

General Administrative Responsibilities

Qualifications :

Shift :

Total Compensation Package :

$23.00 - $28.00 per hour.

Paid Holidays

C.H. Thompson is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.