eSales Agent - Momentum BMW / MINI

Esales Agent - Momentum BMW / MINI

Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands. At Momentum BMW / MINI, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and / or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent's responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner.

This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.

The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.

Duties and Responsibilities :

• Answer inbound phone calls, internet inquiries, and chats
• Provide guests with timely, relevant responses to address customer questions and needs
• Facilitate providing guests price and purchasing information
• Provide payment options and quotes
• Generate sales and acquisition appointments
• Manage organizers to stay up to date with follow up of all active guests
• Adhere to specific outreach cadence required for new inquiries
• Maintain a thorough understanding of KPIs

Qualifications

Minimum 1 year call center or sales focused experience

Able to set priorities, multi-task, and achieve goals

Ability to perform in a fast paced environment

Exceptional communication skills, both written and verbal

All applicants must be authorized to work in the USA

All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license

Preferred Qualifications :

Previous sales BDC experience

Bi-lingual

Additional Information

Compensation (Hourly) :

$17.00 + / hour

Schedule :

FULL TIME

5 days a week

Saturday availability required

Sundays off

Benefits :

Medical, dental, vision insurance

401k plan with company match

Paid Time Off accrual

Sundays off

Closed for Thanksgiving day and Christmas day

Employee discounts on purchasing and leasing cars

Opportunities for career advancement within a Fortune 500 company

All your information will be kept confidential according to EEOC guidelines