HRSD Architect

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Must Have Technical / Functional Skills

HRSD : Experience in multiple End-to-End implementation of HRSD with expertise in HR workflows, case management, and employee service centers.

Expertise in integration techniques (e.g., REST, SOAP, LDAP, SSO) and tools (e.g., ServiceNow Integration Hub).

Deep knowledge of ServiceNow platform architecture, including Flow Designer, IntegrationHub, and Scoped Applications.

Expertise in JavaScript, REST / SOAP APIs, and UI Policies / Scripts.

ITSM : Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow

App Engine : Expertise in Custom module implementations

Working experience on Workflow administration, ServiceNow Reporting, Form / UI configurations, Notifications, data imports, custom scripting

Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features

CTAs / ServiceNow Certified Candidates Preferred

Roles & Responsibilities

Requirements Gathering And Process Mapping

• Conduct workshops with business and IT stakeholders, gather requirements, translate them into functional features.
• Understand business needs and map them to ServiceNow capabilities, ensuring streamlined ITOM and ITSM processes and systems aligned to industry best practices and standard.

Solution And Architecture Design

Implementation

Reporting & Dashboards

Knowledge & Mentorship

Pre Sales & Solutioning

Generic Managerial Skills

TCS Employee Benefits Summary

Salary Range : $150,000-$220,000 a year

Location : Raritan, NJ (referrals and notifications applicable per platform)

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