Customer Lifecycle Manager

Customer Lifecycle Manager

Want to help us help others? We're hiring!

GoFundMe is the world's most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causesfor themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe Pro team is searching for our next Customer Lifecycle Manager. As the Customer Lifecycle Manager, your mission is to accelerate the success of nonprofits using GoFundMe Pro. This role is dedicated to designing, testing, and optimizing lifecycle email strategies for customers. You will assist in creating cohesive email experiences that help nonprofits realize value faster, increase adoption of GoFundMe Pro tools, and grow their platform usage. You will create specialized email programs, engage deeply with cross-functional teams, and utilize customer expertise and insights to improve and optimize the customer journey.

This position requires someone who is fast-acting, data-driven, and highly collaborative, with hands-on email marketing expertise and a passion for delivering exceptional customer experiences.

The Job

• Design & Execute Email Campaigns

Ensure consistent communication with GoFundMe Pro customers to improve the customer experience and drive increased engagement, fundraising donation volume, and customer value.

Build personalized email experiences to deliver highly targeted and relevant experiences based on the customer segment and lifecycle stage.

Use customer behavior data to increase engagement throughout onboarding, reduce drop-off, drive activation and upgrade, and balance user experience with business growth.

Collaborate with the Senior Lifecycle Manager on the execution and coordinate of all Lifecycle programs.

You

Preferred Qualifications

Why you'll love it here

We live by our core values : impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $70,500 - $105,500 + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.

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