Help Desk Analyst 4 (Onsite)

Job Title : Help Desk Analyst 4 (Onsite)

Location : Richmond, VA

Duration : 12+ Months

Job Description :

The client Seeking an innovative Help Desk / Desktop Support Specialist in Richmond, Virginia. This position must provide exceptional customer service while providing the end user with desktop, laptop, and tablet support services.

The client is seeking a collaborative and innovative team player to serve as a full-time Help Desk Specialist in Richmond, Virginia. This position supports all aspects of the criminal justice system. This position must provide exceptional customer service while providing the end user with desktop, laptop, and tablet support services. Public service offers the opportunity to do important rewarding work while maintaining a healthy work-life balance. If you want to be part of an agency that cares about our constituents, rigorously advocates and promotes opportunities for all Virginians, we'd love to have you join us!

What you will do :

• Helping resolve issues staff are encountering with their hardware and / or software, including desktops, laptops, tablets, printers, scanners, or monitors, as well as Microsoft Office applications.
• Maintaining an inventory of agency software and hardware.
• Working with client to manage the refresh process in order to take advantage of equipment upgrades.
• Providing security for file shares and other applications.

What the ideal candidate must possess :

Skills :

Skill Required / Desired Amount of Experience Helpdesk and desktop supportRequired3YearsHardware support (PCs, laptops, tablets, printers, scanners, monitors)Required3YearsMicrosoft Windows 10 and 11Required3YearsMicrosoft Office 365 SupportRequired3YearsRemote user supportRequired2YearsBasic computer networking knowledgeRequired2YearsExperience supporting Xerox multifunction hardwareHighly desired1YearsExperience with VITA systems or processesHighly desired1YearsHP and / or Dell certificationHighly desired1YearsA+ certificationHighly desired1Years