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Medical Receptionist II Surgical Services
Trinity HealthSyracuse, NY, US5 days ago
Job type
- Full-time
Job descriptionPerforms critical job functions that lead to a stream-lined and efficient patient experience Attention to detail to ensure schedules are accurate based on provider preference sheets and office standards Meets performance measures in place for each job function and complete job functions by established review date Works collaboratively with staff and management Maintains confidentiality related to patients, family and employees and information specific to service area. Answers the telephone and routes calls to proper person. When personnel are unavailable for telephone calls, records and delivers messages. Uses appropriate diction and grammar in conversations. Employs professional manners and tact in all dealings. Obtains necessary information while remaining courteous about interruptions caused by other calls or events, models calmness. Customer service orientated. Adheres to hospital confidentiality statement. Receives and distributes messages, packages and supplies to the appropriate person or place. Implements the day-to-day operations of specific service or environment. Maintains a safe and secure environment. Displays competency related to performing job skills. Including but not limited to : PC terminals, telephones, copier, e-mail system, fax machine High school graduate or equivalent, business school or formal secretarial training a plus. One to two years' experience preferred. Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise. Multi-line telephones, PC and appropriate software knowledge, knowledge of office equipment and supplies. A solid understanding of service-related terminology. Good communication skills both oral and written as well as good interpersonal skills required. Office setting exposure Class I or II; service specific. Remote option may be available following training. Training in office for 4 to 8 weeks with the option to shift to remote work. Remote work will stay 100% depending on office needs and productivity. Light work standing, walking, sitting, and lifting. All services, employees, medical staff, patients, visitors, and various regulatory and professional agency staff. Manager or Coordinator
Receptionist
The receptionist is responsible for supporting office operations and works independently and interdependently with other office staff to provide efficient, cost effective, quality patient care. Responsibilities include but are not limited to :
- Promote a healthy work environment
- Work collaboratively with CNY Family Group
- Review CCDs for CNY Family Group and route to appropriate team members
- Collaborate and communicate regularly with management regarding goals, needs / concerns
- Phone support Incoming and outgoing phone calls
- Scanning and faxing documentation
General Performance Criteria :
Communication :
Customer Service :
Service Specific Skills :
Equipment :
Education, Training, Experience, Certification and Licensure :
Special Equipment, Skills, or Other Requirements :
Work Environment and Hazards :
Physical Demands :
Work Contact Group :
Supervised By :
Pay Range : $19.00-$26.85
Pay is based on experience, skills, and education.
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Medical Receptionist • Syracuse, NY, US
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