Support Engineer North America

Overview

Cut admin & boost hires with Carv's Interview AI. In our own words, the future of recruitment.

At Carv, we are developing cutting-edge SaaS solutions for the recruitment services industry. Our platform enables recruitment agencies and in-house teams to optimize operations, eliminate admin work, and deliver value to clients and stakeholders.

What do we look for?

We are seeking a skilled and highly motivated Support Engineer to join our dynamic team. You will be the primary point of contact for customers needing technical support, troubleshooting issues, and ensuring seamless interactions between customers, our development team, and other departments. You will contribute to the overall success of our platform by solving complex technical issues, providing effective support, and facilitating communication across teams to enhance the customer experience.

Key Responsibilities

• Customer Support

Act as the primary technical point of contact for customers, handling incoming support requests via email, chat, or phone.

Perform basic debugging, issue analysis, and troubleshooting, including reviewing system logs and identifying root causes of problems.

Work closely with the development team to communicate customer feedback, technical problems, and feature requests.

Maintain and update support documentation, FAQs, and internal resources to help resolve common issues quickly and efficiently.

Foster strong, positive relationships with customers, ensuring they feel supported and valued throughout their journey.

Stay current with industry trends, AI technologies, and product updates to ensure the highest level of support.

Why Join Us?

This is your chance to be part of a forward-thinking company that is revolutionizing recruitment with AI-driven solutions. With leadership that brings 15+ years of SaaS and recruitment tech experience, you'll be joining a fast-moving, high-potential environment.

What's in It for You?

Be rewarded for your impact.

100% medical coverage

Share in our growth and success.

MacBook Pro and a personal development budget.

Hybrid work setup.

Opportunity to advance in a growing, innovative company.

Join Carv and be part of the future of recruitment!

Experience

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