Talent.com
Workforce Planning & Optimization Lead
Workforce Planning & Optimization LeadHumana Inc • Raleigh, NC, US
Workforce Planning & Optimization Lead

Workforce Planning & Optimization Lead

Humana Inc • Raleigh, NC, US
2 days ago
Job type
  • Full-time
  • Part-time
Job description

Overview

CenterWell Home Health is seeking an Operations Research & Workforce Analytics Specialist to join our Data Driven Transformation team. This role focuses on applying advanced analytics and optimization techniques to improve staffing decisions across branch-level operations at a large home health agency. The candidate will use data science and operations research methodologies to recommend clinical staffing needs by skill type, pay type, and time type—ensuring efficient and scalable workforce planning.

The Home Health Workforce Planning Lead will be responsible for :

  • Collaborate with HR, operations, clinical, and data teams to understand staffing requirements and operational constraints across branches.
  • Apply operations research techniques to model and optimize staffing needs by skill type (e.g., RN, PT, HHA), pay type (e.g., hourly, salaried), and time type (e.g., full-time, part-time, per diem).
  • Analyze large datasets to identify trends, gaps, and opportunities in workforce deployment and productivity.
  • Develop and implement statistical models and optimization algorithms to support strategic staffing decisions.
  • Build dashboards and reporting tools to visualize staffing metrics and model outputs for stakeholders.
  • Monitor and evaluate the performance of staffing models and make iterative improvements.
  • Present findings and recommendations to senior leadership through clear, data-driven storytelling.
  • Stay current with industry trends in healthcare staffing, operations research, and workforce analytics.

Use your skills to make an impact

Use your skills to make an impact.

Required Qualifications

  • Bachelor's or Master's degree in Operations Research, Data Science, Statistics, Industrial Engineering, or a related field.
  • 6 or more years of experience in workforce analytics, operations research, or healthcare staffing optimization.
  • Proficiency in Python, R, MATLAB, or similar simulation tools for modeling and data analysis.
  • Strong understanding of optimization algorithms, statistical modeling, and simulation techniques.
  • Preferred Qualifications

  • Experience in home health or healthcare workforce planning.
  • Familiarity with staffing and scheduling platforms used in healthcare.
  • Knowledge of machine learning and AI applications in workforce optimization.
  • Understanding of regulatory and operational nuances in home health staffing.
  • Additional Information

  • Skills : Comfort with ambiguity and a proactive, solution-oriented mindset; Excellent communication and interpersonal skills; Strong analytical skills with the ability to interpret complex data; Proficiency in data analysis tools and software; Track record of setting and achieving performance metrics and KPIs, with a focus on delivering tangible and measurable results; Proven project management skills with the ability to lead cross-functional teams and multiple initiatives simultaneously; Experience working cross-functionally
  • Personal Attributes : Strategic thinker with a proactive, solution-oriented mindset; Self-starter who takes ownership and thrives both independently and in team environments; Detail oriented and organized, with strong execution discipline; Ability to work independently and as part of a team; Strong ethical standards and commitment to integrity; Adaptable and able to thrive in a fast-paced, dynamic environment; Tech-savvy and intellectually curious
  • Facilities, Travel and Work Environment

  • To ensure Home or Hybrid Home / Office employees' ability to work effectively, the self-provided internet service must meet criteria : minimum download 25 Mbps and upload 10 Mbps; wireless, wired cable or DSL connection preferred. Satellite, cellular and microwave allowed only with leadership approval.
  • Employees in California, Illinois, Montana, or South Dakota may receive bi-weekly internet expense reimbursement.
  • Home or Hybrid Home / Office employees will be provided with telephone equipment appropriate to meet business requirements.
  • Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
  • Travel : While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

    Scheduled Weekly Hours

    40

    Pay Range

    The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

    $104,000 - $143,000 per year

    This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and / or individual performance.

    Description of Benefits

    Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Benefits include medical, dental and vision coverage, 401(k) retirement savings, paid time off, holidays, caregiver leave, disability and life insurance, and other opportunities.

    Application Deadline : 10-24-2025

    About us

    About CenterWell Home Health : CenterWell Home Health specializes in personalized, comprehensive home care. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers who help patients rehabilitate and regain independence.

    About CenterWell, a Humana company : CenterWell focuses on whole-person health and provides stability, industry-leading benefits, and opportunities for career growth. We proudly employ clinicians dedicated to putting health first.

    Equal Opportunity Employer

    Humana does not discriminate in employment decisions and complies with applicable civil rights laws. We also provide free language interpreter services. See accessibility resources at the provided link.

    J-18808-Ljbffr

    Create a job alert for this search

    Optimization Lead • Raleigh, NC, US

    Related jobs
    Salesforce Engineer

    Salesforce Engineer

    VirtualVocations • Raleigh, North Carolina, United States
    Part-time
    A company is looking for a Salesforce Engineer / Business Systems Engineer (Part-Time).Key Responsibilities Implement and maintain Salesforce workflows, automations, and integrations Build dashboa...Show more
    Last updated: 30+ days ago • Promoted
    Systems Implementation Manager

    Systems Implementation Manager

    VirtualVocations • Raleigh, North Carolina, United States
    Full-time
    A company is looking for a Systems Implementation Manager to lead the implementation of new platforms and processes related to operations. Key Responsibilities : Lead the full lifecycle of software...Show more
    Last updated: 2 days ago • Promoted
    Salesforce Implementation Lead

    Salesforce Implementation Lead

    VirtualVocations • Raleigh, North Carolina, United States
    Full-time
    A company is looking for a Salesforce Implementation Lead (Sales Cloud).Key Responsibilities Lead full lifecycle Salesforce Sales Cloud designs, implementations, and enhancements, integrating AI ...Show more
    Last updated: 3 days ago • Promoted
    Salesforce Developer Lead

    Salesforce Developer Lead

    VirtualVocations • Raleigh, North Carolina, United States
    Full-time
    A company is looking for a Lead Salesforce Developer to design, build, and guide the delivery of scalable solutions within the Salesforce platform. Key Responsibilities Lead a team of Salesforce d...Show more
    Last updated: 2 days ago • Promoted
    Salesforce Developer

    Salesforce Developer

    VirtualVocations • Raleigh, North Carolina, United States
    Full-time
    A company is looking for a Salesforce Developer to design, develop, customize, and maintain Salesforce solutions for a project related to the Department of Veterans Affairs.Key Responsibilities : ...Show more
    Last updated: 30+ days ago • Promoted
    Analytics Engineer

    Analytics Engineer

    VirtualVocations • Raleigh, North Carolina, United States
    Full-time
    A company is looking for an Analytics Engineer to design and maintain product data pipelines.Key Responsibilities Design, build, and optimize scalable data models using SQL, dbt, and cloud-based ...Show more
    Last updated: 30+ days ago • Promoted
    Salesforce Data Cloud Lead

    Salesforce Data Cloud Lead

    VirtualVocations • Raleigh, North Carolina, United States
    Full-time
    A company is looking for a Salesforce Data Cloud Implementation Lead.Key Responsibilities Lead full lifecycle Salesforce Data Cloud designs, implementations, and enhancements Architect and deliv...Show more
    Last updated: 3 days ago • Promoted
    Workplace Engagement Planning Leader

    Workplace Engagement Planning Leader

    VirtualVocations • Raleigh, North Carolina, United States
    Full-time
    A company is looking for a Workplace Engagement Growth Planning Leader.Key Responsibilities : Design and implement an integrated data framework for in-force planning to enhance customer engagement...Show more
    Last updated: 3 days ago • Promoted
    Salesforce Service Cloud Lead

    Salesforce Service Cloud Lead

    VirtualVocations • Raleigh, North Carolina, United States
    Full-time
    A company is looking for a Salesforce Implementation Lead (Service Cloud).Key Responsibilities Lead full lifecycle Salesforce Service Cloud designs, implementations, and enhancements Collaborate...Show more
    Last updated: 3 days ago • Promoted
    Principal Program Manager - Workforce Planning (Nashville TN, Austin TX)

    Principal Program Manager - Workforce Planning (Nashville TN, Austin TX)

    Oracle • Raleigh, NC, US
    Full-time
    As a Principal Program Manager, you will be responsible for leading and optimizing our workforce planning processes using Oracle's Headcount Planning Management (HPM) tool and Oracle Recruiting Sys...Show more
    Last updated: 5 days ago • Promoted
    Workforce Analyst

    Workforce Analyst

    VirtualVocations • Raleigh, North Carolina, United States
    Full-time
    A company is looking for a Workforce Analyst to support call center operations.Key Responsibilities Monitor and manage call center tasks, providing updates to stakeholders Analyze workforce init...Show more
    Last updated: 30+ days ago • Promoted
    Workday Projects Lead

    Workday Projects Lead

    VirtualVocations • Raleigh, North Carolina, United States
    Full-time
    A company is looking for a Workday Projects & Assets Lead to oversee the configuration, implementation, and management of Workday Financials and Assets modules. Key Responsibilities Serve as the f...Show more
    Last updated: 4 days ago • Promoted
    Revenue Operations Specialist

    Revenue Operations Specialist

    VirtualVocations • Raleigh, North Carolina, United States
    Full-time
    A company is looking for a Revenue Operations Specialist to support sales and marketing teams through operational excellence. Key Responsibilities Maintain and update Salesforce records for data a...Show more
    Last updated: 30+ days ago • Promoted
    Workforce Management Coordinator

    Workforce Management Coordinator

    VirtualVocations • Raleigh, North Carolina, United States
    Full-time
    A company is looking for a Workforce Management Real Time Coordinator.Key Responsibilities Continuously monitor intraday contact volumes, staffing levels, and performance across all channels Con...Show more
    Last updated: 4 days ago • Promoted
    Regional HR Business Partner-Southern U.S. Field Operations

    Regional HR Business Partner-Southern U.S. Field Operations

    Vaco by Highspring • Rolesville, North Carolina, United States
    Permanent
    Regional HR Business Partner-Southern U.Regional Travel throughout North Carolina, South Carolina, and Georgia.Based in Raleigh-Durham Metro-Area, NC OR Charlotte-Metro Area, North Carolina.Onsite ...Show more
    Last updated: 12 days ago • Promoted
    Workforce Management Analyst

    Workforce Management Analyst

    VirtualVocations • Raleigh, North Carolina, United States
    Full-time
    A company is looking for a Workforce Management Real-Time Adherence Analyst (Remote in USA).Key Responsibilities Continuously monitor call volumes, agent status, and queue lengths to identify pot...Show more
    Last updated: 30+ days ago • Promoted
    Salesforce OmniStudio Developer

    Salesforce OmniStudio Developer

    VirtualVocations • Raleigh, North Carolina, United States
    Full-time
    A company is looking for a Salesforce OmniStudio Developer to support a federal program in the DC Metro area.Key Responsibilities Build dynamic user experiences and business processes using OmniS...Show more
    Last updated: 5 days ago • Promoted
    Workforce Management Solutions Functional Expert

    Workforce Management Solutions Functional Expert

    ASM Research, An Accenture Federal Services Company • Raleigh, NC, US
    Full-time
    Provides expertise, guidance, consultation, facilitation, thought leadership, and problem-solving to the client and / or project team based on specialized deep expertise in one or more functional are...Show more
    Last updated: 2 days ago • Promoted