Enterprise Service Desk Analyst Sr with Security Clearance

TEKsystems is seeking an Enterprise Service Desk Sr to support a federal government client on site in New Orleans, LA. Qualified candidates will have an active secret clearance, valid CompTIA Security+Ce certification, and 4 years of IT Support experience or a completed Bachelor's Degree. As an Enterprise Service Desk Specialist you will play a critical role in supporting the one of the world's largest IT networks. Responsibilities fall into 3

1.) Tier 1

• Serve as the initial point of contact for IT-related problems.
• Provide phone and online support to users.
• Perform troubleshooting and resolve technical issues.
• Follow escalation protocols as necessary. 2.) Health and Status
• Monitor the health and status of the networks.
• Document and communicate outage information to co-workers and customers. 3.)Ticket
• Execute scripts.
• Open and close tickets.
• Correlate events and incidents for management of Information Technology (IT) services. Common Tasks Could
• Password resets within Active Directory, Internet Browser troubleshooting, Layer 1 Network Connectivity Troubleshooting, DNS / IP address troubleshooting, Root Cause analysis of on-going issues, Email / Exchange issues, application install / troubleshooting, Printer / Network Drive mapping, telephony issues, desktop workstation issues, etc. Top
• Completed and valid Security+CE+
• Active Secret Clearance - 4 Years of IT Experience A Bachelors Degree can be used in lieu to replace 4 YRS of experience)
• Openness and Willingness to support an in-bound service desk / call center operation
• Experience with ITSM (Ticketing System) Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)