General Manager
Reports To : Area Director, Ownership
Direct Reports : Assistant General Manager, Bar Manager (where applicable)
Key Areas Of Performance :
- Fast / Fine-Casual Service and Production Operations
- HR & Labor Compliance in Daily Operations
- Accounting and Purchasing
- Strong Technical Skills for POS, Other Tech Products Like Inventory, Recipe, Payroll, Labor Scheduling Etc.
- Public Relations
- Financial Reporting (Payroll / Labor / COG's / Managing a Budget / P&L)
- Office / Admin / Payroll Support
- Special Events
- Maintenance
Supervisory Requirements :
Supervises All Service and Production Staff for Restaurant Locations Under The Company Brand / Structure Within A Defined Region Or Specific Location.Physical Demands :
Position Will Be Required To Participate In Restaurant Operations (Prolonged Periods Of Standing, Walking And / Or Assist With Food Production Or Service, Ability To Lift / Carry Heavy Items, And Provide Exceptional Service To Guests) During Critical Operational Demands.Work Environment :
The Environment Within The Restaurant May Be Subject To Extreme Heat And Wet, Slippery Floors, Particularly In The Food Production Area. Care Must Be Exercised To Wear Appropriate Attire Such As Skid Resistant Shoes.The Job Description Below Is Intended To Describe The General Nature And Level Of Work Being Performed By The Employees Assigned To This Position. It Is Not Intended To Be An Exhaustive List Of All Duties, Responsibilities Or Tasks Which May Be Required To Be Performed In This Position.
The Company May Amend, Change, Or Modify The Responsibilities And Duties Of This Position To Meet Business Needs As Necessary.
This Job Description Does Not Constitute A Contract For Employment And May Be Changed At The Discretion Of The Company Leadership With Or Without Notice.
Job Description
Position Summary
100% Fiscally Responsible For The Overall Performance Of Operations In The Restaurant Assigned. The General Manager Is Responsible For Increasing Sales And Profits Through Financial Management And Leadership Practice. This High-Level Manager Role Provides Leadership, Direction, And Support To The Store Team With The Overall Goal Of Ensuring The Effective Operation And Success Of The Restaurant Or Group Of Restaurants Within The Defined Region. The General Manager Consistently Demonstrates, As Well As Enforces, Company Policies, Practices, And Procedures.
Essential Responsibilities
Sales and ProfitsOperations and Quality StandardsHospitality, Culture, and Community InvolvementFranchise Operations StandardsRecruiting and RetentionTrainingPeople DevelopmentEmployee RelationsPolicies and ProceduresAdministrationSummary Of Essential Responsibilities
Actively Participates And Encourages Teams' Involvement In Brand Sponsored ActivitiesWillingly Assists Others Without Being AskedPrepares And Interprets Financial And Operational Reports And Schedules, Analyzes Data And Develops Solutions To Ensure Operating Goals Are AchievedAchieves Controllable Profit And Flow Thru Goals By Overseeing All Controllable Costs And Taking The Appropriate Corrective Action To Achieve The Desired ResultEnsures Timely Implementation, Training And Ongoing Execution Of All Company Initiatives And Marketing PromotionsDevelops Employees Through Training Programs, Individual Development Plans And Assignments; Provides Coaching And Constructive Feedback To Employees As NeededEnsures All Equipment And Facilities Are In Compliance With Brand Standards And All Government Regulations And Takes Corrective Action When RequiredAttracts, Hires, On-Boards And Retains The Best Talent To Meet Staffing Requirements And Guest Service StandardsProactively Handles Employee Relations Issues And Deviations From Brand Standards; Involves The Corporate Operations Leader And HR As Appropriate To Resolve IssuesDevelops And Executes The Local Store Marketing Plan With Marketing Director To Build Relationships With Civic, Business, School, And Professional Organizations To Drive Sales And Guest CountsMonitors That Proper Security Procedures Are In Place To Protect Employees, Guests And Company AssetsEnforces Sanitary Practices For Food Handling, General Cleanliness And Maintenance Of Kitchen, Dining Areas And RestroomsWorks To Create And Maintain An Enjoyable And Respectful Environment For Our Guests And EmployeesMaintains Compliance With All Employer's Employment Policies And Brand Standards To Include All State, Local And Federal RegulationsFollows Management Cash Handling, Inventory And Other Operational Procedures As Outlined By Company Standard Operating ProceduresMaintains & Implements A Strong Commitment To Guest SatisfactionCompletes All Other Tasks And Duties As Assigned.Requirements
Position Qualifications
Three To Five Years Supervisory / Management Experience In The Restaurant Business. There Are No ExceptionsDemonstrated Success In Financial Management And People DevelopmentKnowledge Of OSHA And EEOC Regulations, Restaurant / Food Safety Procedures, Federal And State Employment Laws, On-Boarding And Employee Exit RequirementsMust Have Computer And Point Of Sale (POS) Skills With A Proficiency In Word, Excel, And The Ability To Navigate Through The Internet And Various Software Platforms Used By The CompanyAbility To Successfully Perform All Job Duties Of All Service Positions In The RestaurantAbility To Work A Minimum Of 60 Hours A Week If Business Demand Requires ItFood Safety Manager Certification RequiredStrong Organizational Skills With Excellent Oral And Written Communication Skills And The Ability To Communicate With All Levels Of The OrganizationAbility To Communicate Effectively, Both Orally And In Writing, In The English LanguagePossesses Advanced Math And Accounting Skills (Add, Subtract, Multiply, Divide, Prime Cost, Cost Of Goods, Payroll Cost, Recipe Costing)Places A Value On Diversity, Community, And Shows Respect For OthersProven Ability To Problem Solve And Handle High Stress SituationsAbility To Interpret Financial Statements And Understand Contributing FactorsMust Be Prepared To Multitask In Accordance With The Demands Of The BusinessAbility To Identify And Anticipate Opportunities And Implement Corrective Action StepsAbility To Work Weekends, Holidays, And Evenings