Account Supervisor

Job Description

Job Description

Description : JOB DESCRIPTION

Job Title : Account Supervisor

Department : Account Management

Reports To : Senior Account Director / Account Director / Senior Account Supervisor

FLSA Status : Exempt

Prepared By : Alexandra Walsh

Prepared Date : April 2024

SUMMARY

The Account Supervisor has a vital role within the Account Management team, responsible for overseeing and managing accounts to ensure client satisfaction, successful project delivery, and overall account growth. This role requires not only strategic planning, team leadership, collaboration with internal teams, and leading client communication, but also deep knowledge of Medicare health insurance marketing to effectively guide campaigns in one of our most specialized and critical verticals. The Account Supervisor ensures delivery of effective marketing solutions that meet or exceed client expectations, leveraging expertise in Medicare to anticipate client needs and navigate complex regulations. A proven background in marketing campaign management, client relationship building, and team leadership, combined with specialized Medicare marketing experience, is essential for success in this role.

KEY RESPONSIBILITIES

1. Client Relationship Management and Account Growth

• Cultivate and maintain strong relationships with clients.
• Serve as the primary point of contact for client inquiries and concerns.
• Understand client goals, objectives, and challenges to deliver effective solutions.
• Identify opportunities for account growth and upselling.

2. Strategic Planning and Campaign Development

3. Team Leadership and Development

4. Financial Management

5. New Business Development Support

QUALIFICATIONS

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and internal teams.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Abilities

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Other Skills and Abilities

Excellent written and verbal communication skills, computer literate. Experience with MS Office and specific proficiency in PowerPoint and Excel are required. Strong presentation skills required.

Physical Demands

This position includes periods of telephone-intensive work and may require sitting for long periods of time. The ability to travel is required.

Work Environment

The noise level in the work environment is usually moderate.

Requirements :