Principal Consultant, Change Management

Principal Consultant, Change Management

We are ServiceRocket, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.

Twenty years on and counting, we've got your back.

Why is ServiceRocket the place for you :

• A 20+ year tech services expert of many solutions and partnerships with industry giants.
• Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.
• Our culture rocks! You'll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.
• We're recognized for our innovation, impact, and outstanding customer support, even earning the Atlassian Partner of the Year 20242025 for Co-Selling Excellence award.

About ServiceRocket

ServiceRocket is the most reliable Atlassian Platinum Solution Partner, empowering the world's leading companies to maximize the value of their technology. We specialize in complex Cloud Migrations, Enterprise Implementation, and IT Service Management (ITSM) transformations, primarily leveraging the Atlassian ecosystem (Jira, Confluence, Jira Service Management). Our success is built on a structured workstream methodology that integrates technical delivery with human-centric organizational change. We don't just implement software; we ignite organizational transformation.

The Opportunity : Lead the Human Side of Transformation

We are seeking a Principal Consultant in Change Management to lead our change management workstream across the most strategic client engagements. This role is a critical force multiplier, ensuring that every technical solution we deliver is met with high user adoption, proficiency, and sustainable utilization. Your work will directly impact success across all five of ServiceRocket's Atlassian Specializations : Strategy and Planning, Cloud Migration, Service Management, Software Development, and Teamwork Foundations.

Key Responsibilities : The Change Management Workstream Leader

Your role is to design and execute a comprehensive change management strategy, directly applying the ADKAR model (Awareness, Desire, Knowledge, Ability, and Reinforcement) to the following key activities within ServiceRocket's methodology :

Required Experience & Competencies

Perks

Our Selection Process

Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you. You will first meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then you'll meet the hiring team and the executive of the area. Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career!

Additional Information

ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Only shortlisted candidates will be notified. Although the position is hybrid / remote, preferential consideration will be given to candidates based locally to the country's office in order to better collaborate with our team. This position is not eligible for visa assistance / sponsorship or relocation assistance. RECRUITING FRAUD ALERT : Your personal information and online safety are important to us. At ServiceRocket, recruiters only direct candidates to apply through our official career page at https : / / www.servicerocket.com / join-us .Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from ServiceRocket, please email careers@servicerocket.com .