Team Lead

Job Description

Job Description

JOIN OUR TEAM! RECEIVE A $200 SIGNING BONUS!

We cover employees' badging fees and parking passes, as well as provide a $10 per day commute stipend!

Pay : $18.00 per hour

Shift Timings : 4 : 30 AM-1 : 00 PM & 1 : 00 PM-9 : 00 PM

Hyde Park Hospitality, LLC (HPH) is a strategic partner with Airport Dimensions and Sodexo at The Club - located within the Cincinnati / Northern Kentucky International Airport. HPH brings both experience and expertise to every level of food service and customer care. The Club is looking for a Full-Time Team Lead and MUST have open availability throughout the week.

The work of the Team Lead includes : working within established corporate policies and procedures to achieve customer satisfaction, company standards of quality and safety, through quality customer service, communication and general problem solving, as well as coordinating administrative and operational activities of assigned team members. In addition, the Team Lead shall perform a full range of bartender, concierge and customer service duties in support of company and customer operations. The Team Lead will have proficient knowledge of all operational policies and procedures and the general management of all positions.

Team Lead Job Functions :

• Interacting with airline / airport passengers via a premier clubroom / bar environment
• Responsible for coordination of assigned team members in accordance with the Company's policies and applicable laws
• Coordinating with Lounge Manager to reorder liquor and food inventory for assigned customer or lounge
• Coordinating with Lounge Manager to resolve service issues requested by the guests in assigned customer or lounge
• Meeting customer and passenger needs through communication and courteous customer service skills
• Monitoring number of alcoholic beverages served to passengers and alert management to potential problems
• Verifying and / or performing daily inventory count
• Maintaining a thorough knowledge of all required regulatory agency requirements
• Maintaining current state approved Responsible Alcohol Management certification and / or Food Handlers / Managers Permit, if applicable
• Possessing basic working knowledge of alcoholic beverages
• Maintaining a neat work environment, kitchen and passenger seating area including picking up and washing dirty dishes, disposing of trash, etc.
• Restocking snack, coffee, cups, glasses, ice, etc. in all service areas
• Completing paperwork related to daily liquor usage / inventory / orders
• Performing administrative tasks as required

Team Lead Job Requirements :

Benefits :

Medical Insurance (Health, Dental, Vision)

$10.00 per day Commute Stipend

Disability Insurance

Vacation and PTO

401K Plan with generous Company Matching

Employee Assistance Program (EAP)

Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)

ABOUT THE COMPANY

Hyde Park Hospitality (HPH) is a young—but dynamic and fast-growing—company built on deep roots in the food business. HPH earned Crain’s Fast 50 Award in 2025 for being one (ranked 35th) of the fifty fastest growing businesses in the Chicago-area! We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Learn more about us at hph-us.com.