General Manager

Job Description

Job Description

Company Overview

At IHOP of Hammond and Houma, we are more than just a restaurant; we are a thriving community of dedicated and passionate individuals. Our commitment to creating and maintaining a great work environment ensures that every team member can thrive and grow with us. Located in the heart of the Greater New Orleans area, Ruby Enterprises offers a vibrant company culture and meaningful connections with our local community. Join us and be a part of something special.

Job Summary

The General Manager at IHOP plays a pivotal role in overseeing the entire restaurant's operations. They are responsible for managing staff, ensuring exceptional customer service, maintaining quality and cleanliness standards, and meeting financial goals. The General Manager also focuses on strategic planning, budget management, and creating a positive work environment to uphold IHOP's reputation for quality dining experiences.

Responsibilities

• Prepare weekly sales projections.
• Oversee all aspects of restaurant operations and make critical decisions.
• Adhere to company standards to optimize sales and minimize costs, including food, beverage, supply, utility, and labor expenses.
• Ensure accurate and timely completion of financial and personnel / payroll administrative duties in line with company policies.
• Enforce food safety practices, cleanliness, and maintenance in the kitchen and dining areas.
• Maintain compliance with operational standards, company policies, and local laws.
• Ensure consistent high-quality food preparation and service.
• Estimate food costs, manage supply orders, and minimize waste.
• Schedule food deliveries based on inventory and projections, and uphold ServSafe guidelines.
• Ensure positive guest service and address complaints effectively to foster guest loyalty.
• Establish security procedures for employee, guest, and company asset protection.
• Maintain a safe working and guest environment, including prompt accident reporting.
• Manage daily operations, scheduling, planning, product quality, and cleanliness.
• Investigate and resolve issues related to food quality and service.
• Provide guidance on operational and procedural matters to employees.
• Conduct interviews, hiring, supervision, development, and, when necessary, termination of staff.
• Conduct orientation and oversee employee training.
• Develop employees through feedback, performance expectations, and reviews.
• Maintain an up-to-date staffing plan and create schedules.
• Actively engage with the local community and encourage restaurant personnel to do the same.
• Keep the District Manager informed of significant issues, taking corrective action when necessary.
• Complete job responsibilities and objectives in accordance with company policies.
• Foster a positive working relationship with all employees to enhance morale, productivity, and efficiency.
• Represent IHOP / Ruby Enterprises in a positive light, aligning with the "We Care" philosophy.
• Perform additional duties and tasks as required or requested.

Qualifications